It is also possible that you have inadvertently deleted your document root or the your account may need to be recreated. Cheers! The cargos i ordered had a fault on them and it was resolved in a matter of a couple of emails. Thank you for sharing this with everyone. SIZE AND FIT Hi KimberlyThank you so much for this wonderful review. 286 posts. SPEND 100, GET 20. Quick View . Thank you for letting us know that you son loves the jacket and that you had an amazing experience shopping with Lorenzo Veratti. Its made of good quality materials, and theyve really put attention to every single detail! Hi SergioWe are grateful to see such as a detailed review. Anyone can write a Trustpilot review. Cheers! Can you please respond to our request for your information so we can look into this matter? Way. I dont mind paying to return an item (you'd have to drive to the shops anyway if youd bought it on the highstreet) but its much easier if the retailer gives you a returns label with someone like Evri.Anyway great company and clothing! He said it's the best coat he's owned. We understand how important that you received it on time. Customer service are fantastic very helpful. Cheers! I followed on all social media platforms and supported them but they didnt look after me, instead no stock on other options. There a wast of time I'm having to take the matter further and to my bank very poor service don't bother buying unless you want the run around !!! I received an IMMEDIATE response and one very much to my satisfaction. This is due to the incorrect postcode you have written on the return address. My experience with lorenzo was better than I have had with any other company. I bought the Shade 3.0 jacket anfter a long search for this style and Im amazed at how good the quality is for the price. Cheers! Horrible action which made me and lost my shipment and incurred extra costs. The easiest way to edit a .htaccess file for most people is through the File Manager in cPanel. Hi AamzYou made our day with your priceless review! Cheers! Nearly a week later item has now been lost and told to talk to retailer. Everyone always stops me and asks where did you get that coat from mate lol. Test your website to make sure your changes were successfully saved. We are happy to see this! Keeps him really warm and it's really good quality. Highly Recommend. The clothes are were very good quality and I think reasonably priced. Style & Culture Editor|Twitter: @jacobdavey/ Instagram: @jacob_davey. Its pretty noticeable now. We believYYourill reach many. What fantastic customer service! Cheers! He spotted two jeans and had to have them! We are glad that you enjoying the coat. Did you mention to our support team about your faulty tracksuit? Cheers! I have personally checked this and sent you another email. Bought a coat in November. Replies to negative reviews in < 24 hours. Lorenzo Veratti Hoodies | Mens Delaware Hoodie Black 113.44 53.28 Select options; Sale! Thank you very much really appreciate how Ive been dealt with as a customer and also Lorenzo as a company, as this is my 3rd purchase Im very happy with the quality so thank you guys over a Lorenzo HQ. We are hoping that this incident will not deter you from buying from us again. We are delighted that you share this wonderful feedback with us. Hi MichelleWe are sorry if you are not happy with the service due to the lengthy process. Cheers! We are looking forward to hearing from you again. Hi HaydonYouve left a smile on the faces of our whole team with your kind words. Hi RhondaWe are delighted to hear that your son loves the jeans and the tracksuit you bought from us. Cheers! All our hard work paid off, knowing that your overall experience with our company has exceeded your expectations. We take pride in our customer service and we acknowledge that still, we could have handled the situation better. Hi JackieWe want to thank you for your patience while our team our doing its best to sort out the problem with our courier. Both sales and refund happened quickly and easily. The 1st coat I ordered was left outside my front door by yodel, sadly someone decided to help themselfs to it. Thank you. Inspired by icons of the 20th and 21st centuries, Lorenzo Veratti fuses high-fashion design with cutting-edge functionality to provide high-end style in an affordable and long-lasting way. Hi LouiseYour feedback is very much welcome. Thank you for your review. Hi DioneWe are delighted to hear that the coat you purchased from us has exceeded your husband's expectations. No offer of repair or no gesture of goodwill. By clicking 'Accept', you . We understand how you feel. I would shop here again. Cheers! Thank you and we are looking forward to hearing from you again. Cheers! We would like to inform you that a disputed delivery must be investigated regardless of the reason because we as the supplier, and the courier would like to know what went wrong with the delivery, and was there any lapses on the courier's part or not. 404 means the file is not found. Each time reached out, not much help at all. Cheers! Hi JeanetteWe are delighted to hear that your grandson loves our Phantom Jacket. The delivery was exactly as promised. WOW! Brilliant company and customer service Thankyou so much :). Hi TonyOur sincere appreciation for your wonderful review. We are willing to give you a refund if you are not happy with it, but you have to pay for the return postage since we do not offer free returns. i ordered a pair of jeans and since i ordered them i havent heard anything since, i tried contacting via email and still nothing so i contacted the company that ships their products and they havent received the parcel. its not about spending 70 and then 5 for shipping which is supposed to take 2-3 days, its the fact that if the shipping says 2-3 days why is it taking over a week and when you contact them they dont reply? The offered was, you can pick another jacket at no extra cost and in case the jacket you like is cheaper than the original order, we will be more than happy to give you a refund for the price difference. The packaging, shipping and time to delivery were fast. I bought my partner a motion sky blue tracksuit for christmas which we had a slight fault with however Customer service have been a great help and sorted this quickly for us. Hi GTAMWe want to thank you for giving us such an amazing review! Cheers! Very warm, comfortable fit. This happens when the card he used was not under his name or his billing and delivery address did not match. It will give them an idea of who we are and what we do as a brand. Our dedicated team works very hard to ensure that our customer will get only the best. It was clearly stated that the Vinnie Reflective Biker Jean has a reflective biker panel. We appreciate all the wonderful things you said about our products. We are happy to learn that your overall experience had been amazing. We are happy that you received your order in no time. Hi JoshWe appreciate the word. It's has two tier outer pockets with opposing zips which are a bit fiddly but shouldn't put you off. Copyright 1995-2023 eBay Inc. All Rights Reserved. We put so much effort to make sure that our consumers will get the best, to make sure that we meet and if possible exceededexpectations. Companies can ask for reviews via automatic invitations. I received an IMMEDIATE response and one very much to my satisfaction. Within 2 weeks the zip broke. Thankyou. Disclaimers Look forward to more purchases in the future. We provided you with clear and detailed instructions on how to return the product to us, the instructions include the complete return address. I ordered a black cargo it came earlier than we expected and it fits perfect and high quality next time i want to order something i first take a look on your website. We are happy that you received your order in no time. One happy teenager. We always encourage our consumers to inspect the item after receiving it and immediately report to us if any issues are found so we can sort them out within the allowed time frame. Unfortunately I recently sent the coat back. Second item I have ordered now just arrived. There a wast of time I'm having to take the matter further and to my bank very poor service don't bother buying unless you want the run around !!! Lorenzo Veratti Hoodies | Mens Hook Hoodie Black 102.64 53.28 Select options; Sale! My Son is very fashion conscious and up-to-date on all the trends. Thank you, and we are looking forward to doing business with you again. We will continue to do our best and you made us all happy. Thank you and again, our sincere apologies. We value you and every person who is supporting our brand. We reviewed the conversation we had with you we could not find the specific time and date that we asked you to buy another jacket. Cheers! Cheers! We will be looking forward to your next purchase. Replies to negative reviews in < 24 hours. Keeps him really warm and it's really good quality. Cheers! Well made throughout with lovely detailng and good quality material. Thank you for sharing this with everyone. We can see that you have been offered an exchange or a refund, and we shall arrange what you preferred to have. Sending a new coat to replace. recommend. Jacket arrived after 6 working days (even with New Year's taken into account) whilst tracking information was not clear and delivery company provided wrong information via webchat on two occasions about when delivery would take place. Hi JBThank you for leaving a review. They have 28 days to process the claim but it does not mean that it will take 28 days because there are instances if the reason for the claim has strong evidence, sometimes it only takes a week or two to get approved. Sent back at my cost. EMAIL CUSTOMER CARE. support@lorenzoveratti.com. Cannot fault this company at all; I will certainly be ordering from Lorenzo Veratti again. Thank you for sharing, it is appreciated. Ordered a jacket didn't receive it been going backwards and forwards for over a month trying to get my money back after 30 emails still no luck keep being told it's being investigated but the delivery company already said they delivered it but it was just left on a doorstep and someone must have taking it so what's to investigate! linktr.ee/lorenzoveratti. RewriteRule . I cant fault Lorenzos customer service team one bit, I ordered an item which didnt fit. The hood is amazing too as it doesnt fly off in the wind and theres multiple pockets which is a bonus ! Hopefully, we will see you shopping with us again. Quality of items is fantastic. If your concern is about missing the delivery, we always coordinate with the courier for investigation. Our apologies for the inconvenience. 73.9k Followers, 951 Following, 286 Posts - See Instagram photos and videos from Lorenzo Veratti (@lorenzoverattiofficial) lorenzoverattiofficial. We cannot answer you directly because we could not find your records maybe because you are using a different name. Cheers! His friends are complimenting the coat already and I will be sending them your way! Speedy dispatch and delivery time. Hi SoniaWe are sorry to hear that you son's ordered did not push through. Unfortunately the zip has broken. Hi KimberlyThank you so much for this wonderful review. Customer service at its finest. More importantly the product lived up to their claims. I would just like to Thankyou for your amazing service I ordered a coat for my son with his remaining Christmas money, unfortunately it was to big and sent back for a exchange got a email two days later advising that the size we needed was out of stock and we could pick another coatmy son was then over the moon he had a chance to do this . Cheers! We appreciate your thoughtful review and patience with us. Lorenzo Veratti. RewriteRule ^index.php$ - [L] Our apologies for the inconvenience. Absolutely amazing from start to finish. We are looking forward to hearing from you again. We appreciate it and we are looking forward to hearing from you again. Louis Vuitton and Emma Chamberlain want you to step into autumn in style with the French house's FW21 shoe collection. Your feedback is highly appreciated. Cheers! Suggested companies are based on peoples browsing tendencies. Your feedback about the pockets of the jacket is very much welcome, and we will use it to further improve the overall quality and designs of our product. Thank you for your review. I ordered a black cargo it came earlier than we expected and it fits perfect and high quality next time i want to order something i first take a look on your website. Icons are eternal; Lorenzo Veratti creates timeless affordable pieces to represent the icons that it aspires to. What is it really like to work at Lorenzo Veratti? These factors should be cleared for us to know if the courier is liable or not. Lorenzo Veratti is a luxury clothing brand based in the UK. Very dissatisfied. The cargos i ordered had a fault on them and it was resolved in a matter of a couple of emails. Hi PhilThank you for sharing this amazing feedback with us. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We will continue to do our best and you made us all happy. We appreciate that you share this with us. He spotted two jeans and had to have them! MOTION TWO TONE HOOD - SKY BLUE. Beyond Streetwear. Hi C. JacksonThank you for writing a review. You may need to scroll to find it. Pretty gutted, first time customer. You mentioned that you bought it as your husband's Christmas present, but the item was purchased in September last year and it was not open until Christmas. In this example the image file must be in public_html/cgi-sys/images/. All our hard work paid off, knowing that your overall experience with our company has exceeded your expectations. Hi DebbieWe are very grateful that both of you are happy with the products you got in our mystery box. Cheers! It is such a wonderful feeling that we made your family's Christmas a little bit more special. 2023 Trustpilot A/S. Categoras . Hi LeonWe would like to apologize if there was a bit of delay in the delivery of your order. We believYYourill reach many. Did you mention to our support team about your faulty tracksuit? Companies can ask for reviews via automatic invitations. We are grateful that you appreciate the overall quality of the jacket and thank you for letting us know that you had an amazing experience with us. We can see that one of our customer support agents assisted you with your concern and explained to you very well about our return and exchange policy. Super efficient and polite. Was very satisfied with the product and so was my grandson. Hi RujAgain, we are sorry if your experience with our company did not meet your expectation. Cheers! Hi PhilThank you for sharing this amazing feedback with us. Cant fault them. The. Customer satisfaction is very important to us and we are sorry if your experience with us did not meet your expectation. 2023 Trustpilot A/S. Lorenzo Veratti Men's Fashion; Lorenzo Veratti Sports and Leisure; Lorenzo Veratti Men's Clothing; Lorenzo Veratti Men's Sports Clothing; . Contact Us Cheers! Bought Eclipse 2.0 jacket. If your blog is showing the wrong domain name in links, redirecting to another site, or is missing images and style, these are all usually related to the same problem: you have the wrong domain name configured in your WordPress blog. Coat is quality . This varies by browser, if you do not see a box on your page with a red X try right clicking on the page, then select View Page Info, and goto the Media Tab. Told that no jackets left and to choose another. Here are 8 tips for writing great reviews. We listen to what our consumers say about our brand and we use them to further improve what we have right now. The 1st coat I ordered was left outside my front door by yodel, sadly someone decided to help themselfs to it. Hi Mrs. WebbWe are delighted to hear that you finally got the replacement coat for your son. from Footasylum. Lorenzo Veratti Denim Jeans | Mens Arti Washed Jean Indigo And the only thing making us accept the colder seasons with open arms is the iconic debut collection from Lorenzo Veratti. Thank you for letting us know that we did not fail you. The new coat arrived quality is amazing and size was spot on! We are sorry to hear about this. Pretty gutted, first time customer. Sorry for the confusion and thank you for raising this with us. Unfortunately I recently sent the coat back. We also ensure all reviews are published without moderation. I like this in all my clothing. Your review is appreciated. Highly Recommend. Hi SianWe are a brand that gives high importance to customer satisfaction this means that we are always willing to help out our consumers with all their concerns. These factors should be cleared for us to know if the courier is liable or not. Cheers! He loves them! On our website, we have our advisory that all orders placed during that period will be delivered after Christmas. Ordered a pair of cargo style trousers for my nephew. I then tried to exchange an item which was now out of stock they exchanged for another item without charge or hassle. EXCHANGE & RETURNS. It is important to us to know that our support team were able give you the best possible experience.

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