Someone sure has dirty freakin' feet! When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. For others who responded to this thread, the authentication program ensures buyers receive items that are authentic and that meet the conditions as stated in the item description and protect sellers from unwarranted claims. Once the item has passed inspection it will be shipped to the buyer. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. - edited eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. Just don't purchase sneakers through eBay anymore. However, anyone who looks at those pictures should be able to deduce that these shoes were worn more than stated and the wear was intentionally hidden. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. How does Authenticity Guarantee work? What items are eligible for eBay Authenticity Guarantee? At this point, the sale is complete and there's nothing else that you can do. There is hair, stains and grime underneath both insoles. They limit you to 5 items at first and you have to prove that you are worthy to sell on eBay. The seller was supposed to ship the item to eBay for a. Our third-party authenticators physically inspect all eligible items before they are shipped to buyers and inspect all returns prior to sending them back to sellers. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Industry experts carefully inspect your luxury handbags. Once the item has passed inspection it will be shipped to the buyer. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Totally sucks. eBay may step in without the buyer asking if there is no valid tracking information available. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. Are you a buyer looking for more information? How to add Authenticity Guarantee to your eBay listing for sneakers - YouTube 0:00 / 2:00 How to add Authenticity Guarantee to your eBay listing for sneakers Chris34011 6 subscribers. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. Are you a buyer looking for more information? Copyright 1995-2022 eBay Inc. All Rights Reserved. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. I know what you mean with the "intentionally vague" item condition. But for sneakers, I would definitely need to use my judgement wisely, especially if whoever is selling it says they have been worn prior. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Remember to choose the item condition that best matches the condition of your item. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. I wonder if people know about dr scholls. Greg Bates Feb 8, 2022 eBay has taken a step forward in trying to protect buyers and sellers who are making trading card transactions on its website. It's sent and authenticated. Sellers are required to deliver the item as it was described in the listing. The seller is required to respond and provide a solution to the buyer's issue. The return is treated as if the item didn't match the listing. What items are eligible for eBay Authenticity Guarantee? Welcome to the Buying board! Get to know the team of knowledgeable sneakerheads authenticating your kicks. Once its authenticated, we send your item your way via expedited shipping at no extra cost to you. Then they shipped my item to the buyer. Tip It's worth noting that eBay takes a 20% . For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). 03-29-2022 Here is a photo of the same model shoe that has actually been worn just a few times (bottom) versus what I received (top): YIKES!!! Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. When you make a sale, you have to send the item to the authenticator's address provided by eBay. Why can't I see the buyer's shipping address? looks like dog hair and sweat stains.. looks like crumb deposits near the bottom, dude wow. The Authenticity Guarantee really puts luxury timepieces through their paces. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. Authenticity Guarantee lets you shop with Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. 08:18 PM. The seller may exclude original shipping costs from the refund. Both buyers and sellers must meet all applicable return requirements. Learn more in our FAQs. Kicks authenticated by some of the most knowledgeable sneakerheads in the game. The authenticator's address will be provided to the seller in the Order details. You find an item with the Authenticity Guarantee badge and purchase it. Luckily most scammers arent that smart. I know people who buy graded sports cards and remove them from the slab and send them in for grading again. Wtf. You find that special item. 01:15 PM Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. I got screwed and hate it. Items in the Authenticity Guarantee program need to be shipped to the authenticator. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Copyright 1995-2023 eBay Inc. All Rights Reserved. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Total scam. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. I contacted eBay to say that the shoes were not as described and my case was immediately closed in favor of the seller. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. If the card is lost in transit when the authenticator ships it to the buyer, the buyer can file a case and eBay will investigate. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. I got totally screwed. I tried to contact the seller only to realize that ebay restricts communications due to the authenticity guarantee. Yes, and no returns as per the **bleep** eBay authenticity guarantee. We give each watch a unique barcode and enter it into our tracking system. After all, those two genres are among the most common and sought-after high-end cards. 3. Car & Truck Safety & Security Accessories. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). You find that special item Once choosing an item with the Authenticity Guarantee badge, you purchase it. Tip Need to report a problem or not sure about the next steps? eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. Thank you for buying and selling on eBay. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. One solution is to open an item not described correctly return and reorder the correct shoes It is sad that a simple mistake like this one cannot be resolved instantly by the seller sending the correct shoes and a return label for the incorrect shoes If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. The shoes were not like the picture and unusable to me. Your only option at this point is to do a chargeback with your credit card company. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. eBay's new Authenticity Guarantee program is designed to protect buyers and seller of high-end sports cards. . eBay may step in without the buyer asking if the seller didn't respond to the return request. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. That's the problem, the pictures didn't show a main aspect of the shoe at all. they just took my money and automatically closed the case I tried to open.

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