E-mail: enquiries@arriva.co.uk. For corporate enquiries, we can be contacted via the details below. You are already subscribed to this newsletter. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00. Add my review rating of "1" to the other 48 (of 51). For more than 25 years, we have powered travel loyalty and rewards programs for some of the worlds most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. If you have a lengthy complaint to make and would like to mail it in,send it to: Any time that a company like Arriva fails to deliver the services that you've paid for, you can count on DoNotPay to help. Malad West Mumbai - 400 063, 58 Kingston Drive Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. You could be waiting for hours for the opportunity to submit your complaint. Or maybe you want to tell us about your experiences with our services? BBB reports on known marketplace practices. If you are calling from Belgium, the number is 0800 79961. Corporate Headquarters This highly capable, AI-driven robot lawyer is designed to help consumers save time, save money, and take care of their most complicated and frustrating tasks. Salary estimated from 10 employees, users, and past and present job . Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Based on 9 salaries posted anonymously by Arriva Group Service Controller employees in Worcester Park, England. Customer Service Representative (Former Employee) - Phoenix, AZ - April 6, 2016. Contact Us | Arriva Bus Contact us Whether you want to find out about fares and offers, check current timetables, contact the press office or make a commendation or complaint - we're here to help. Upload je cv. Waar. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Revolucion 356-60 piso Seat assignation wasn't adhered to. Phone Welcome to Arriva UK Bus. Bus was crowded. Discover how our travel solutions can help your business. Bus was 1 hour late .. which turned an already 8 hour ride into 9 hours :(. Afgelopen 24 uur; Afgelopen 3 dagen; Afgelopen 7 dagen; Most computers will open PDF documents automatically, but you may need to download Adobe Reader. 0344 800 44 11. 1 Customer Services & Support Salaries provided anonymously by Arriva employees. Arrivia is the largest stand-alone travel loyalty provider in the world. Sit back and relax while we do the work. Our Customer Service line is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. I was told I was booking adjoining rooms **** and **** at $1399/pp for first two passengers in each cabin and $799 for the third, plus taxes and port fees. Will Arriva Customer Services speak to my Insurance Team or Solicitor in the event of an accident? First, we had been booked into the wrong cabins. However, if you'd rather complain directly, you can use the above address to contact Arriva Bus. Accordingly we missed our bus (which was anyways late over an hour!). Click on the name of the company and have us do the work for you. I have written to arriva to complain about the awful service we experienced. Travel programs that help you grow Friday from 08:30 to 14:30 h. Tel. I contacted Arriva customer service asking for a refund but they refused, even though they agreed that the cancellation was for 'operational reasons'. According to the provisions of the Personal Data Protection regulations, your personal data will be processed and incorporated into a processing activity, in order to be able to send you our newsletter and information about our services. Phone: (602) 749-2100 We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Inloggen. Then ************* called back on 11/3/22 to tell me adjoining cabins on this cruise are now too expensive and iCruise cannot absorb the costs! Reviews from Arriva employees about working as a Customer Service Representative at Arriva. Vacatures zoeken. 3.3 out of 5 stars. Contact Us. Desplzate de forma segura, cmoda, sostenible y todava ms asequible! BBB Business Profiles are subject to change at any time. Explore Arriva Customer Service Representative salaries in London, England collected directly from employees and jobs on Indeed. We offer businesses added benefits that help attract new employees and retain existing ones through travel reward programs. Our travel privileges booking platform offers your customers the flexibility and options they want while helping them discover more value. Most UK consumers are already frustrated by the time they start reaching out to customer support teams. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. You can join the Arriva loyalty program via the Arriva Croatia mobile app, through the website or by filling out the application form at the Arriva ticket office. We recommend that you bring some snacks and drinks in a reusable water bottle for your bus trip. Waiting for hours in a phone queue to connect with a live Arriva customer serviceagent will only add to your ire. Date of experience . She said iCruise would see to it that we got the adjoining rooms and we would speak in one weeks time. You can compare prices, amenities and times by searching for a route. San Pedro de los Pinos, Benito Jurez, 03100 Ciudad de Mxico, CDMX, Mxico. 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Bus driver told me it was incorrect bud and wouldnt let me on, I found out later that it was the correct bud, I had to buy a new ticket because of the unhelpful staff, I've bougth ticket to Starigrad but when I was at bus station driver told me that he dont go to Starigrad and it's other destination. Only Certified Service animals are allowed on Arriva buses. We were nervous about doing it this way but wanted to be sure that we had our seats at the specified date/time. Avoid paying for tickets using the app. On a budget? The next day, I began to get harassing emails from *************** repeatedly threatening to have canceled our reservations. Check in and out with your contactless debit or credit card, Carefree flexible travel with Arriva Flow. Busbud is an authorized Arriva ticket seller. This page is not available for these regions: Do you have a question or do you want a refund? The whole process should take no longer than 10 working days. Customer Service Representative 2 salaries. By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. Your experience on this site will be improved by allowing cookies. Unfortunately, it isn't always easy to get in touch with a live support person when contacting companies like Arriva. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Vacatures zoeken. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Take advantage of available Arriva bus coupons in order to get discounted Arriva fares. Comfortable bus. When I received email confirmation, there were two issues. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold. worldwide itineraries across all categories, global airlines in all commercial markets, global pick-up locations from major suppliers, curated resorts and hotels from major suppliers, unique experiences and tours by trusted partners. Registered No: 347103, Arriva plc 912 260 418. London. Contact our sales team Help/Support Our support team is always ready to help. You have the right to withdraw your consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal. Follow. No, you don't need a printed ticket when traveling with Arriva. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. Arriva also has an online chat platform for people who have minor issues to resolve or quick questions. However, on the day the bus drove right past the stop, we tried to wave it down but the driver ignored us. Salaries; 4. If available, we recommend bringing a battery pack to keep your devices charged during longer bus rides. . Current departure times Scheduled services Diversions and obstructions Railway construction Additional transport services Traveling with a disability Travelling with a bike, pram or stroller Season tickets and tickets (E-)tickets Season tickets OV-chipkaart OVpay Travelling with children Arriva Flow Service & contact I have a question Our Customer Services hotline 0344 800 44 11 is open on Monday to Friday between 8am and 5pm. An error occurred while making the subscription. Resolver is a totally free service that you can use to complain effectively. Both drivers were polite and helpful. arrivia vacations India pvt Ltd Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00.Friday from 08:30 to 14:30 h. If you have lost an object on our buses, at Arriva we help you find it. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. You can call our Customer Service team or contact us through the chat, WhatsApp, Twitter or Facebook. There are many ways to contact us: Fill out our Customer Services contact form Phone our Customer Services team Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Delayed and missed trips can wind up costing consumers a lot of money. Below you will find many ways to come in contact with us. We recommend arriving early and communicating with the Autobus Statzione ticket staff at your preferred city (ours was Trieste) to make sure you know where to actually find the bus at the appointed time. We had to go back and buy tickets for another bus and we're 1 and half hours late to Zadar. Dedicated customer support 24/7. Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs. Contact Arriva Bus customer service Resolver can help you send your complaints to Arriva Bus. Resolver can help you send your complaints to Arriva Bus. Snapshot; Why Join Us; 378. There was a special going on so only 50% of the normal deposit was required per room. (602) 308-1973 Primary Fax (602) 395-6695 Other Fax Phone Numbers (877) 724-2628 Other Phone (800) 471-8029 Other Phone (866) 728-1177 Other Phone (800) 571-4169 Other Phone (602) 308-1989 Other. Consumer guides, newsletters, surveys and more! Easily compare and book your next trip withBusbud. Nuevos descuentos para el transporte pblico en 2023! 302 - A wing, Eureka Tower Mind Space Contact - Arrive Contact Us Sales We'd love to talk about how we can work together. You have subscribed to this newsletter. For TfL-contracted services in London only Arriva Customer Services, FREEPOST ND 6721, London, N22 4BR. Overall a great experience to get around. This business offers travel products and services. This information was not present when booking the ticket. Find your contact For corporate enquiries, we can be contacted via the details below. They will investigate the issue and provide customer services with an official investigation result. BBB is here to help. You can capture more of their travel spend by becoming the go-to resource for every aspect of their trip, again and again. we were going to airport booked our trip with save amount of time for all things which had to be done before departure, and bus arrived 1:10 later, we had to wait in the boiling sun. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. Dreadful customer service and bad attitude. Registered No: 347103 Registered Office: Then like us on Facebook and follow us on Twitter. Did this answer your question? For some reason I feel very much not trust icruise.com or arrivia.com (why is arrivia has my info from icruise.com to contact me). I committed over $5,000 to a cruise last April based on their agent's assurance that three free perks were included in the package . To exercise your rights of access, rectification or deletion, limitation of your treatment, portability and/or opposition, you can contact the data controller: ARRIVA SPAIN HOLDING, SL, C/ Fraguas 27 Pol. Whether you need help getting in touch with the Arriva customer support team or want to find agencies to help with your unpaid bills, DoNotPay has got you covered. Need to contact Arriva customer service? Plan your bus journeys with our journey planner, check timetables and ticket fare prices, buy tickets, and track live buses in real-time across our UK network. Registered in England. With its Chargeback Instantlyproduct, DoNotPay can instantly submit a refund request or initiate a chargeback on your behalf. We were directed by the staff to the misleading bus stop (old one). User reviews from travelers who booked their tickets with Arriva. All product, news and changes in the site will be showed for your region. we had to run everywhere and nearly missed the fly. This business is in an industry that may require professional licensing, bonding or registration. Doorgaan naar hoofdinhoud. The fact that the bus arrived on time at the beginning and end is very important to us . Ind. Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. So I called customer service on next business day of 10/31/22. Location. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool Unfortunately, it is impossible to travel with a pet on the bus or in the hold of the bus with Arriva. Bus was late. To make a complaint, please contact our Customer Services team by clicking here. All product, news and changes in the site will be showed for your region. Purchasing tickets in advance was the most reasonable price available. You can also download your favorite movies, TV shows, and audiobooks or bring a good book. More importantly, large companies like Arriva often have incredibly long phone queues. In addition, I was charged a $99 membership fee per cabin (x2) for their rewards program; at no point was this fee discussed or disclosed to me at the time of booking. Average salary for Arriva Group Service Controller in Worcester Park, England: [salary]. Thankfully my friend was a local and drove me very quickly to the main bus stop in Vodice, whereby we were able to just catch the bus. Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs. Have you suffered a mishap or accident in one or with one of our vehicles? Not what we asked for at booking. Busbud provides you with Arriva phone number so you can easily reach out to them. You have the right to file a claim with the Spanish Data Protection Agency (www.aepd.es). Book cheap Arriva bus tickets online, find schedules, prices, bus stations locations, services, promotions and deals. Find nearby departures, local service updates and more. Contact our support team Media Want to learn about Arrive? Arriva offers a best-in-class experience to all travelers so you're sure to have a pleasant bus trip. There are multiple ways to contact Arriva customer service. The wifi didnt work and I got charged a small amount extra for putting one small item of luggage underneath. I paid $600 per cabin on credit card. My BAD experience begin with years booking with icruise.com but last week 02/24/2023 after checking out online icruise.com but because of my job and I have to back a diff time to browse but then I got a phone called from *************************** / Personal Vacation Consultant from arrivia.com (his announcement said for icruise.com) but in my head I never recall my icruise office from AZ. Even if you are looking for any specific details for your arriva medical customer service, the online reviews can get you covered. Find out with Busbud's extensive list of Arriva fares. The best way to spare yourself the hassle and stress of dealing with virtual phone assistants, automated chatbots, and other systems is by using DoNotPay. Unrivaled travel products, including cruise, Unlimited reward and loyalty currency options. Urtinsa, 28923 Alcorcn (Madrid ) or calidad@arriva.es. Can I make a complaint on behalf of someone else? All new members of the program will receive a welcome gift - 4.70 points on your account readily available. For services outside London Arriva Customer Services, FREEPOST ANG 7624, Luton, Bedfordshire, LU4 8BR. Arriva - never again, We missed our Ferry because the bus was late! General inquiries inquiries@arrivia.com Media inquiries press@arrivia.com Corporate Headquarters Phone: (602) 749-2100 Toll-Free (888) 320-4234 On our confirmations, we are booked into **** and ****. Busbud is an authorized Arriva ticket seller. Driver forced us to pay for travelling with luggage even though ticket says this is included. 08/29/2022. By law, you have the right to request a refund for delayed or cancelled trips. Bus was not on time either on departure. When I purchased the ticket, instructions were given for exact location of bus stop. No worries, you can use your time on the bus to catch up on some much needed sleep! Our travel privileges booking platform allows you to generate new revenue to support your business goals. Ask your question through WhatsApp Contact us through Twitter or Facebook Call Arriva Write to us This way, sub-standard customer support doesn't result in you being left empty-handed. Help us to personalise your experience on Arriva Bus by setting your default location. This page is not available for these regions: Check in and out with your contactless debit or credit card, Carefree flexible travel with Arriva Flow. Helensvale Queensland 4212, The Atrium, 1 Harefield Road, Arrivia is the largest stand-alone travel loyalty provider in the world. General inquiries Arriva offers tram, train, bus, coach, and waterbus services. Don't worry, the bus will make stops during your bus trip so that you can stretch your legs, use the toilet and get some snacks. The Best Way to Contact Arriva Customer Service. Thanks for those reviews and I am done w/ icruise.com (and will not dealing w/ arrivia.com)Folks beware !!! horrible experience I have to say. With arrivia, you can harness the emotional power of travel to attract new customers, members or employees while engaging existing ones. 866-871-9336. 378 reviews. We are happy to help. Need to get in touch with us? Registered in England. The journey was efficient and well organised, only delayed by the passport control process. Our award-winning collaborative culture of delivering excellent customer service, custom-branded solutions and innovative technology is like no other in the industry. The short of it is that we had no working bathroom, a rude and uncommunicative driver, and a four hour delay. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. You can also bring a good book to pass the time during your trip. Photos; 20. Relatively comfortable and clean. You can use DoNotPay to quickly get in touch with customer service teams from. Uxbridge, Middlesex, UB8 1EX, Av. No, there aren't any power outlets or USB plugs on Arriva. When asked if the cabin numbers had been corrected, *************** assured me they had been but refused to provide written confirmation. press@arrivia.com Busbud provides you with Arriva phone number so you can easily reach out to them. 3.3. Arriva salary trends based on salaries posted anonymously by Arriva employees. There you can find answers to questions about departure times, where to find timetables, whether you can travel with your bike and many other things. I bought 2 bus tickets using the Arriva App. Great busses! Resolver is free. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Bad Customer Service. Busbud is a bus and train search tool - we include Arriva routes, schedules and prices in our searches along with many other train and bus companies. Media inquiries Arriva Bus Help Portal Who can I contact if I can't find my answer on the website? If contacting Arriva customer service through the normal channels doesn't suffice, you can always contact the company's head office. What should I do if my bus driver is rude to me. We stopped for a quick comfort break at a service station which was good too. Need to find a different location? When we challenged the driver and assistant as to why they didn't stop at the first bus stop they ignored us and stated they didn't need to stop there. What could we do to improve your experience travelling with Arriva? To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. All rights reserved. Our brandable travel booking platform rewards loyal members, incentivizes new sales and creates revenue channels. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Very comfortable. BBB Business Profiles generally cover a three-year reporting period. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. You can be certain that youre talking to the right person at the right time. Average salaries for Arriva Customer Service Representative: $34,416. The data provided will be kept for the time necessary to comply with legal requirements and to determine the possible responsibilities that may arise from said purpose and from the processing of the data. Learn more about Resolver Pro and how to claim your business. If you are calling from Germany, the number is 01801 003551 (calls cost 3.9 cents per minute). http://www.ethicalcommunity.org/internationalcruiseexcursiongallery/, International Association of Better Business Bureaus. Calls to Arriva are free, but if you call from a mobile, standard mobile rates apply. Simply show your ticket on your phone along with a valid photo ID to board the bus. With our coverage of all available Arriva bus lines, we make sure you are able to get to where you need to be. I did not really enjoy Arriva Medical due to we were calling the same patients over and over again (typically once or twice a month) offering them products like a back brace, heating pad, knee brace, or erectile dysfunction pump. Job Title. We want our family to take this trip- they need to make it right! Need to contact Arriva customer service? Just raise a case and leave feedback after. Anyway, I ****** and learn so many complaints on here. Please check with your phone provider if you are unsure about how much a call will cost. Data will not be transferred to third parties except legal obligation. Im shocked that this behaviour is allowed. Congratulations!! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Werkgevers / Plaats vacature. This is a multi-location business. If you find a suitable trip, you can go ahead and get your Arriva ticket from us. Everything worked out perfectly. This is a sure way to escalate your complaint so that an acceptable response is received. Marketing services offering personalized experiences that boost member engagement, redemptions and loyalty program participation. Admiral Way This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. If you've recently had a problem during one of your Arriva trips, contacting Arriva customer serviceis an important step towards getting the help or compensation you need. Search for the company you'd like to call. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. Alwaysclose to you. As a result we reached Dubrovnik 3,5 hour later almost at midnight so our evening was ruined. Users who replace their existing A-card with the Arriva loyalty card will . Winter opening hours. I could not take the busy after all, because it was more than 50min late to arrive and I had to take taxi in order not to miss my flight! A bus operator in the North West. Businesses throughout the world are increasingly using automated chatbots and virtual phone assistants to field customer service requests. Bedrijfsreviews. Jobs; 76. Toll-Free (888) 320-4234 What is the depot disciplinary procedure? Contact Arriva Bus now Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. You will receive your e-ticket by email when booking on Busbud. DoNotPay can help you bypass the phone queues of more than 10,000 businesses. Arriva's customer support team can assist you with lost items, late arrivals, rude drivers, and more. Note that train tickets sell out, Arriva and other operators generally charge a lot more for last-minute tickets or for tickets bought in person. Scottsdale, AZ 85254 We have to pay for luggage although there on tickets was written two baggages included. Open your web browser and sign up for DoNotPay. Your experience on this site will be improved by allowing cookies. Datum geplaatst. Dedicated customer support 24/7. Inloggen. What is arrivia? We are recognized as a global leader in business, across our industry and among our suppliers. I arrived the station 40mins before the departure but waited at the wrong side of the station and almost missed the bus. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. What salary does a Customer Services & Support earn in your area? The bus was cancelled. Conveniently search for Arriva bus schedules and Arriva prices to choose an option that best suits your needs. Arriva Bus (UK) Reviews | Read Customer Service Reviews of www.arrivabus.co.uk Vehicles & Transportation Arriva Bus (UK) Arriva Bus (UK) Reviews 2,217 Bad 1.2 VERIFIED COMPANY www.arrivabus.co.uk Visit this website Sort: Most relevant C. C.F 17 reviews GB A day ago Just seen the news that Arriva is inquiries@arrivia.com Customer Service Representative yearly salaries in London, England at Arriva. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. We help businesses with membership groups provide travel solutions that engage their members with personalized marketing and branded customer service capabilities. Arriva Bus Help Portal Type in Skip Waiting on Hold and select the product. Customer Reviews are not used in the calculation of BBB Rating. UK, Tel: +44 (0)191 520 4000 We had to take a taxi to catch our train from Split ! Here's how you can use DoNotPay to skip Arriva's phone queue: That's it.

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