I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. 03:13 PM. A buyer from Europe orders at item and pays for it. I've taken back an item I never sold lol. Save the case number that the USPS gives you. Check out this video to understand how dimensional weight is measured when shipping. So eBay took the loss when they refunded me. eBay is very aware that scams occur on the website. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Yes it would add cost. Sucks!! You can request that the buyer send the item back to you immediately. The buyer pays quickly, and you send the item without concern. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Contact postmaster and file mail fraud. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Check all items upon receipt. Just trying to understand. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. These are both things ebay phone reps suggest. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. You send the item promptly but days later you find that the check bounces, leaving you with nothing. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. All rights reserved. So unfair. But they said flat out "we don't mix up packages" and reiterated. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. Example: The listing said "new," but the item was clearly used. The buyer could be lying. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. 01:30 PM. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. There is so much scamming going on Ebay, Sellers dont have a chance. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. I asked my boyfriend to print off the labels and post them while he was at work. I suspect someone may have been tampering with mail and package in the delivery system. So it sucked having a negative mark on my account but it was the only thing I could do. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! That has happened to me. Press J to jump to the feed. I once again immediately had them call me to dispute this. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. I've only had to use these pics a few times but they save a lot of hassle. Other platforms I never had a problem with over 6 years. I lost my appeal. I have had my hosting company check everything their end and they say all is correct and working ok. Press question mark to learn the rest of the keyboard shortcuts. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. NO Cash Refund for wrong purchased items. Explain it to him like you explained it to us. What if the buyer is not trying to rip you off but simply made a mistake? Buyer contacts me today. That is not the package i sent your cosmetics in. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. Create an account to follow your favorite communities and start taking part in conversations. Put it in a bag took pics opened case and returned back explained. He sent photo of item receivedit is not the item i sent. Is it possible they received it from another seller? You take pics of box, item and serial number? I have been talking to someone with same story Im trying to buy a car. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. Did you try talking with the buyer? They needed his phone number but I did not have it. They look the same to me.. on Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. Finish enrollment at any CLEAR airport location next time you fly. Create an account to follow your favorite communities and start taking part in conversations. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". It was hard for me to believe that since it was a solid stainless steel item with no moving parts. Once payment is confirmed you ship it promptly. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. I have had a few people say they didnt receive their orders when I know I sent out to all of them. Thanks for this suggestion. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. His failure to reply to me or send pictures until after Case was decided on his favor was strange. I will try to ask the questions? Someone did this to me a few months ago. Answer (1 of 4): Hi. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Is there any point in doing that? I did buy the shipping label through ebay. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. Report a buyer if you think they have acted illegally or fraudulently here. 11. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. Learn the fundamental steps for running an eBay business. You're not supposed to be liable for anything that happens to it after that. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. The email will state that the payment will be released to you once you have proven that the goods have been sent. Thank you sooo much for putting your story on here. And while I'll be cordial, it doesn't bode well. You can always appeal later. What can I do in this situation to avoid loosing $900 and the item as well? It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. Those labels are a lot bigger and I never cut them to a smaller size. Heres how. Copyright 1995-2023 eBay Inc. All Rights Reserved. Listen to this weeks podcast to hear sourcing methods from a seller! Yet fight is not over, lets see what happens next. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. A little detective work might find the answer. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. Strictly No RETURN NO EXCHANGE policy. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. The item's condition was misrepresented. This is what people are doing nowadays, so selfish. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. Create an account to follow your favorite communities and start taking part in conversations. It's so unfair to write eBay sellers off like a bunch of cheap scammers. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? This has happened a couple of times to us over the years, all part of selling on line Im afaid . 05:05 PM. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. 26-05-2020 You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . An option to dispute the refund and report the buyer will appear. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. thanks to all for your help. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. Cookie Notice I think most first-time eBay buyers create their account the same day they place their first order. Once I listed a new in box item as white when it was really blue. Otherwise she wouldn't have bothered. It was already on the way. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. The buyer has since responded and accepted that it was delivered somewherebut not to him. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). I'll have to ask her what she sees different because I know it's the same. How were you able to call eBay? Theyll tell you to file a report with the police and then wash their hands of the matter. The most common dispute for a scammer is the "not as described" dispute. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Refund, repair or return. The buyer received the wrong item. I did became a pain with calling everyday and today calling 5 times. When you issue a refund to the buyer They'll be refunded through their original payment method. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. Visit the nearest USPS location and fill out a request form. Thx for the link to reporting a buyer theres a couple people I need to report. I had to help my mom submit a dispute through eBay, as a buyer. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. 26-05-2020 Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. Somewhat new, never had this happen before. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? You would want your copy to be short and engaging, informative but not stiff. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. I stopped shipping to Canada because of customs problems. Reddit and its partners use cookies and similar technologies to provide you with a better experience. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. Is eBay likely to refund the buyer? Select Order Not as Described. This is a type of blackmail. So eBay accepted the return. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. Read the feedback other have left for the person. 1. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. Tip But I would like to reach more buyers. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. You are welcome to file claims and police reports. Here are some of the most common ways eBay sellers are scammed. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. The scammers will also ask for your PayPal email address. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. Along with photographing everything, try to record any identifying details about the item. 2) Buyer most likely will open SNAD return request. e-bay couldnt give two hoots for sellers as long as they are making money. 09-10-2020 Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. I responded to the return but Im really freaking out. Loophole on eBay! 26-05-2020 I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Am I going to be screwed out of $55? They never sent it back. 01:24 PM. They may even provide photos of the broken item. Ask if they want you to dispose of it or return it to them. Its just getting worse, sadly. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. Press question mark to learn the rest of the keyboard shortcuts. 26-05-2020 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago Then find one of the facebook groups for sharing scammy ebay users and share his username. Do you have the number? Dial 1-800-275-8777 and explain the issue to USPS customer service. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? No they dont. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense We had a top where it was returned with snot. Lol either way I wasnt surprised. Press question mark to learn the rest of the keyboard shortcuts. Copyright 1995-2023 eBay Inc. All Rights Reserved. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. After completing the sale normally, the seller will post the package with the correct address but the wrong name. Parcel comes back, buyer is less than helpful, I refund, get a neg. Its usually not a good idea to trade with accounts that have bad feedback. on I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. 26-05-2020 So, I cancel the order and sent in a statement. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. I sold 4 of the same items. If the shipped item was sold for under $750, delivery notification is adequate proof. Could you explain a bit what steps you take when shipping? However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. The buyer will pay with a fraudulent check. I take pics and and email amazon all the details of before and after and the condition it is come back - The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. They also have to protect their buyers from fraudulent sellers. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. New replies are no longer allowed. Please Help! Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? That photo looks like your shipping label stuck on top of another shipping label. Thanks for the policy violation on your part eBay. If you find an item on eBay that you think is fraudulent, report the listing directly. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. Is it not possible to take pics of item A and still send B? I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. Hey Im kind of new to mercari and Im really nervous. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. Do not refund half. When a buyer disputes an item, the review is no longer an option unless they "accept the item". I have 100% seller feedback. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. As you sent it recorded delivery I am assuming it had some value to it. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. Paid a tailor 4.50 repaired it and sent back with DPD signed for. It expressly says this in the PayPal Seller Protection terms. You purchased a specific quantity of an item, but received the wrong amount. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. If they bring eBay into this, do I stand any chance at all? Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. Message 1of 30 It seems I have no time to inquire. This topic was automatically closed 180 days after the last reply. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Always think like a big retailer. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. So supervisor said I will close the case in your favor. I asked for a picture from the buyer and it was some plastic item. Ebay says I have to "take action" by Sept. 11th. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. I'll go over how it happened, what I did to fix it, and how you can. I agree with that. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. What's the tracking number? Privacy Policy. For more information, please see our ive had power sellers defraud me for a 50 cent lowes coupon. They have always just put new shipping labels over the original label on the unopened package. This months episode of the eBay Seller Spotlight podcast is live! eBay will not assist with a transaction that occurred beyond its purview. Explain that you used a box, not an envelope, if that is the case. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. If you have any problems paying for your items, we . To cancel your order: Go to My Purchases. Its unfair they side with the buyers all the time. I swear. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels.

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