This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. I set up Auto-Reload, but its not showing up in my online account. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. Can I get a Clipper card before I arrive? Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. Call (877) 878-8883 to order from a Customer Service Representative. Please visit theUS Homeland Security websitefor more information. Select Clipper card and follow the instructions to add a card and load value. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. For more information, please see our LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . Skip the side navigation menu and go to the main content. 2,123 Reviews. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. How long do I have to pick up the value before it expires? Can I get reimbursed? Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. You can use our automated phone service 24/7 to check balances and pass expiration dates. Yes. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. Visit clippercard.com and buy online. learn more. What is the best way to tag on the new Clipper card readers? What if Im having trouble using my Clipper card at a bike share station? My card shows it was cleared month ago but the card is saying it doesnt have enough money. Clipper account access including checkingyour balance can be found on the Clipper website. We offer a variety of discounts as outlined here. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Visit Us Get an adult, Youth or Senior Clipper card Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. The money is still missing. After your second tag, the card reader will display a message that your initial tag was refunded. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Why isnt it on my Clipper card? Proof of payment is required. For account-related If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. What should I do if my card is lost or stolen? Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. When will I be charged for my Auto-Reload value? He started his journalism career as a sports editor in Iowa in 1975. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. See full menu. Please submit all travel cancellation or change requests through our Contact Us page. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. If your card is registered, contact us so we can block your card from further use. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. Key Clipper information translated to Chinese. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. Some purchasing limits applyas outlined on our sales page. Be sure you tap on Caltrain's platform. There is a 50 cent surcharge per trip for paper tickets. Am I reloading this wrong online? We will automatically send a declined payment notice to the email address in your Clipper account. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. Pay With The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. RTC Card and Accessibility. Learn more about required travel documents. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. Was I supposed to activate it somewhere? Only registered Clipper cards are eligible for refunds. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Within each class, there are upgrade sections as well. Report a lost, stolen, damaged or defective card and discuss replacement options. You can load up to $300 on a Clipper card. Please plan accordingly and allow sufficient time. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Cash value and transit passes are not interchangeable. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. How can I set up my card to automatically reload? If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. Prior to that he was an assistant sports editor at the paper from 1984-1987. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. To provide payment, log in to your Clipper account and edit the payment information in My Profile. Choose to stay logged in or to log out. EMAIL US. Yes. Once youve activated your Auto-Reload, youll be able to see it in your account. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Paper Tickets As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. But if a customer already has value on his/her card, that value should not be removed. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. We notify customers 30 and 60 days before the expiration date of their payment card on file. The Salish Sea is world famous for observing a vast array of whales and sealife. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. It still says my trip is in progress, any way to cancel this? BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. No, every rider needs their own card or device (phone or watch) to pay for fares. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Riders are encouraged to get a Clipper Card to avoid the surcharge. Im so glad that I dont have to go into the office the last two weeks. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. U.S. Immigration . New to Clipper? For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Log in to your account to add a Backup Payment method. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. The outside viewing deck does not have reserved seating. The programgives qualifying adult riders a 20% discount on BART trips. Bicycles are stored on the outside deck subject to the elements. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? Failure to provide such evidencemay make you inadmissible to Canada. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. All discounts are set up in advance through Clipper. Add Clipper to your phone before you take-off! If you want to change your class of seating, you will need to reach out to our Reservations team. This site is protected by Google's invisible reCAPTCHA. Please call 800-888-2535 or submit your request via our contact us page. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. Once you do that, it will show up in your account. Roadshow. Yes, there is. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. My card/value was blocked due to an expired credit card. It depends on how you buy your pass. Thats why we say to allow a few extra days if you are picking up your value on a bus. Boarding starts 1 hour before your boat is scheduled to leave. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? Phone: (213)-204-2900. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. I loaded value online, but when I tried to use my card, it wasnt there. The exception is BART HVD, which will be available the following day. Seniors age 65 and over get62.5% off with a Senior Clipper card. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. Can I load value on my mobile phone at a transit agency ticket office? Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. Choose your payment method and complete the order. Registered cardholders can report lost, stolen or damaged cards and request replacements. Yes. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. When I tag my card, what do the beeps and lights mean? Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Clipper is a regional transit card that can be used on all transit in the Bay Area. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). HVD applies only to BART rides. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. To find out more information about replacing an RTC card, please visit 511.org. Hotel Package: Non-refundable within 4 days of travel date. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Complete the form below and a dedicated account manager will be in touch. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Q&A: Highway 101 express lanes opened Friday. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Credit card charges are processed immediately. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. I have loaded a lot of money on a clipper card through the website months ago. After we collect payment, we will send you an email confirming this. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. Season Tickets. The Google Privacy Policy and Terms of Service apply. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. This is separate from confirmation of payment. All rights reserved. Enjoy the convenience of booking the entire trip all at once. Thank you! Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). Privacy Policy. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. TDD/TTY: 711 or 800.735.2929. Log in to your Clipper account. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Privacy Policy. It is charged for those who enter a station, ride a train, and then exit the same station. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. Learn more about Clipper START and how to apply here. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. To add a card to your Android phone, open Google Pay and click the + sign. Choose an Option to Begin Planning Your Trip. Make sure you always have a current email address on file. We also offer special discounts for children and military personnel. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. Vista Panoramic Upgraded window seats in Vista Class. This means we couldnt process your payment for automatic reloading. Yours is the first email Ive gotten on this issue. Please check out this 2022 guide to Seattle whale watching. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Yes. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. Log in to your Cilpper account with the email address we have on file and provide an updated email address. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. Center the card or device over the "Tag Here" graphic on the screen. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Clipper on your phone will not unlock a bikeshare. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. We do not accept cash, checks or debit cards requiring a PIN.

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