In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Powered and implemented by Interactive Data Managed Solutions. Unfortunately, not all ticket sellers and venues are making it that easy. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. Thats simple contract law, he explained. 4. Other StubHub communications made clear that no refunds would be offered, noting that in the event of a cancellation "[w]e'll give you a coupon worth 120% of your original order. Avoid touching your eyes, nose and mouth with unwashed hands. Many events that have been cancelled or postponed are giving patrons a full refund for their money. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. From a mall parking lot altercation to a fight with a teenager during a pickup game, these are the allegations Ja Morant is facing. So Farley filed a credit card dispute against them, and won back his $600. Legal Statement. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said. In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. Refunds will be equal to the original purchase price. All Rights Reserved. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. Terms at draftkings.com/sportsbook. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. No problem. pic.twitter.com/onFRrGVh6S. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. Customers can choose to keep their credits if they like. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. Learn more about disclosing health and safety requirements on your listing. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. CORONAVIRUS:NY Health Dept. 2023 Cox Media Group. Irvine, CA 92606. Simply go to your. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Were committed to guiding you towards the resources you need to answer questions about your event. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. We will process the refund to your original payment method within 5 days. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. Read more about event statuses. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Reply from StubHub UK. Full buyer Terms & Conditions here. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. At regular volume, we can afford to take that risk. Sucker punch in OVC tournament leads to 3 ejections. If an event is canceled, you will get a credit worth 120% of your original order, or a full refund, your choice. Marketplace is a division of MPR's 501 (c)(3). No. StubHub is based in San Francisco. 72 hours prior to the event). This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. 2020 CBS Broadcasting Inc. All Rights Reserved. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. StubHub updated their policy today. Select the ticket group you'd like to sell. They were really good. What are the consequences if I dont comply with these health and safety policies? 2023 Minnesota Public Radio. But is StubHub legal? Eli Lilly announced a cap on insulin costs. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. If sellers had events canceled, StubHub would. StubHub suspended that policy in March 2020, following the mass . April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. [1]You already know that. A brutal sucker punch in the OVC tournament stopped the game in its tracks. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. Stubhub does not have the money for refunds and recently admitted so in court. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. 2023 www.jsonline.com. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. His attorneys did not immediately return emails. Birmingham, Alabama 35203 Required fields are marked *. 2023 Advance Local Media LLC. Some have received refunds, StubHub said, "in jurisdictions where they are required. I still printed out the notice of dispute. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. Your email address will not be published. All Rights Reserved. This image from. StubHub is here for you. Yes 3. It depends on where they got those tickets. If you don't, we may cancel orders and charge you as provided in our User Agreement. Thats quite the dramatic turnaround, considering less than a month has gone by. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. Receive a coupon for 120 percent of your original. Gambling problem? StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. It was no problem canceling New York City hotels. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. Attn: Litigation Department Its been well-reported in the media[2] and is the subject of a class-action lawsuit. The credits are valid through the end of 2022. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . Always cover coughs or sneezes with a tissue or sleeve. StubHub will offer refunds for canceled events but not postponed events. But when it came to the current situation, it didn't honor the deal, the suit claims. Tap Tickets in the navigation bar at the bottom. 21, et. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets A StubHub official said Wednesday the company doesn't discuss active litigation. Prefer a cash refund instead? Its no longer giving refunds, just coupons. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. StubHub updated their policy today. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. Postponed events may not be eligible for refunds. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. The Associated Press. We will process the refund to your original payment method within 5 days. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . StubHub notes it was the first to offer the 120% credit for canceled purchases. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. That may be the best way to protect you, the fan, from StubHub. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. Your email address will not be published. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. How are others in the industry handling this? Copyright 2023 CBS Interactive Inc. All rights reserved. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. All rights reserved. However, there are some cases where StubHub may give you a refund, or even replacement tickets. and click the Request cash refund button on the appropriate credit. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. If an event is canceled, we'll give you a StubHub credit for 120% of the amount you paid. . At least 12 dead after winter storm slams South, Midwest, The Saturday Six: Dental device controversy, scientist's bug find and more, Indonesia fuel depot fire kills 18; more than a dozen missing, 3 children killed, 2 others wounded at Texas home, Man charged for alleged involvement in 2 transformer explosions, Nikki Haley slams potential GOP contenders, and Trump and George W. Bush, Duo of 81-year-old women plan to see the world in 80 days, Tom Sizemore, actor known for "Saving Private Ryan" and "Heat," dies at 61, Alex Murdaugh trial: What to know about the double murder case, Flu and COVID combo shots won't be ready this year, FDA official says, White House pushing Congress to pass funding to combat pandemic-related fraud, FBI chief says agency feels pandemic likely started with Chinese lab leak. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. If you sell they will reduce or waive the sellers fee. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. By choosing I Accept, you consent to our use of cookies and other tracking technologies. Get browser notifications for breaking news, live events, and exclusive reporting. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. No problem. If you have tickets, the first thing to do is decide what you want. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. Community Rules apply to all content you upload or otherwise submit to this site. First published on August 20, 2020 / 6:06 PM. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Customerscomplained to the press andfiled lawsuits. We'll email you when an event is canceled. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. . Buyers turn to credit card disputes to recoup cash. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. 2875 Michelle Dr., Ste. In. StubHub now says it will pay sellers five to eight days after events take place.

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