And there was damage on almost every side of the charger. I'm not confident that I will receive the refundif I don't send with tracking. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request, manually add tracking details to the return, If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. If youprefer, you can provide the buyer with another method of returning the item. For packages that have been shipped by Priority Mail (or Priority Mail International), Global Express, or Click-N-Ship labels, the USPS will offer a full refund if the package is delivered late. In the past we may have called 5-7 times! The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. For more details, please see our Condition of returned items policy. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. I would love to hear from others that have been on both sides of a case such as mine. 2022 Flea Market Flipper. Thanks for all you do. We called eBay (BIG KEY! Make sure to follow our, If you use an eBay return label, tracking details are automatically uploaded, For non-eBay labels, the seller may have added the number for you. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. An honest , ethical seller will refund return shipping on a defective item. Many eBay sellers do not understand that No Returns does not mean No Refunds. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. What happens if the item is lost while it's being returned? If you are the buyer in this situation, all you need to do is file an Arrived Damaged eBay return and work with the seller in resolving said claim. They can then print the label and use it to send the item back to you. When your return request is accepted, you'll receive a return shipping label from either the seller or eBay, or you'll be asked to purchase one directly from a carrier. for jewellery, scarves and the like) and has had his share of negatives, for sure, but still less than 1% of his total sales. Choose the label you want to send to your buyer. 10-02-2020 when ebay found you not at fault they only meant the buyer protection case that was opened would not count against youyes any feedback the buyer leaves is. Thanks for the good suggestion. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Accept your return request and offer a full refund Youll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. You can save time and money by printing shipping labels for your sold items on eBay. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. If its a non fragile item filling the box so their is no air bewtwen the item and the box is sufficient. For more detail, read our blog on fixing scratched lenses. eBay sellers can include a restocking fee of up to 20% for returned items. If you're dealing with a really big seller, you'll probably get a CS rep who may or may not be willing or able to bend the rules, but it could be worth a try. For the last several years, more often than not, ebay will side with the buyer, even when the buyer has admitted they broke the object in an email or there is photographic proof that the item wasnt returned in the same condition as it was sold. Sit back and relax while we do the work. Look at the metal bent in! If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. For example, if a buyer purchased an item for $50 and wants to return it, the seller is only obligated to refund $30 of their original payment. One big concern many resellers or potential resellers have is getting an eBay item returned damaged from a customer or be a different item then they originally shipped. eBay has a specific money-back guarantee that applies to wrong and damaged items. Dont let it! Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. As to a Return within the GSP for Not As Described, I would assume the same principle applies. DAMAGED ITEMS: If you receive a damaged/defective item, please email hello@shopriffraff.com within 7 days of delivery. But for this specific one, they were quick to remedy the problem. The returns process usually starts with a message . For items that have a total cost of $750 or more, signature confirmation is required. Uma das bases da experincia no eBay o nvel de confiana entre os usurios da comunidade eBay. Confirm your return address on the label. Your email address will not be published. No message before opening a claim. Who pays for return shipping cost on items damaged during shipping? The next morning, EBay had refunded her??? And the fact that people like myself willnever make another purchaseis of little consequence to them. Good luck. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. FedEx vs UPS: Which is Better To Use For Shipping, How to File a Shipping Insurance Claim if Your Package is Damaged, 3 Ways to Save Money on Shipping eBay Items. All you need is an email address. The seller keep the sale price but their funds may be on hold for a week. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. Select Mark as sent. It is a tough call depending on what side of the fence you are on and there are both dishonest sellers (shipping damaged or wrong goods) knowing too expensive to return and dishonest buyers making false claims to get money and merchandise. We appreciate the feedback. There's no "truth meter" for sellers to determine for certain whethera buyer is telling the truth, and you're right that bigger volume sellers don't want to have to make a decision in each case based on judging the transaction and the buyer's demeanor asa whole. At your discretion, you could offer (on a case by case basis) to pay for half the shipping. But, being a large volume seller, they issued aform letter telling me where to return it, after which I would receive a refund. If the seller receives payment but has not shipped the item, then there is no return shipping cost. If you select Other, enter the carrier name. Reply elislider 6 yr. ago I was paid for my item and the original ship cost. Who pays return shipping on PayPal? Jump into our 5-day e-mail intro course to see if this could be something for you. Voc poder devolver o item se o vendedor aceitar devolues, mas, como o produto no est mais no mesmo estado o qual foi entregue, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. Best Tips on Getting Compensated for an eBay Item Damaged in Shipping. Or perhaps send a replacement if you return the item via untracked shipping? Part 1 Clarifying the Seller's Return Policy Download Article 1 Find the return policy. The neg's relateprimarily to the receipt of the wrong item or a defective item. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. first selfie ever taken Crate Engine, Chrysler 408 Stroker Magnum 465 HP Stage 3 Long Block, Assembled, Hydraulic Roller Tappet, Internal Balance, Aluminum Heads, Dodge, 6.7L. 03-23-2018 06:31 PM. Check the seller's return policy in the listing to see who is responsible for return shipping costs. If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Copyright 1995-2023 eBay Inc. All Rights Reserved. Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. When Customer Support decides a case in your favor, well send your refund to the PayPal email address you used to purchase the item. Get it as soon as Sat, Oct 15. Para se qualificar ao eBay Entrega Garantida, o item devolvido dever estar exatamente na mesma condio em que foi recebido. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. ), Os produtos selados a vcuo devem permanecer assim, O selo de fbrica no pode estar rompido/aberto. you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. You can also check the progress of your return request at any time. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available.

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