I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. says they have a no refund policy unless the event is cancelled. There was not enough time to even get to the venue. Vivid Seats' email and phones were not responding to many numerous requests. If you have any additional questions, we encourage you to reach out to our online support team on social media. I have bought tickets through Vivid Seats for two different concerts. The company was founded in 2001. We apologize for the frustration you experienced. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. From over pricing. Got us a great deal on our tickets love this company. HORRIBLE experience. Service 254 Value 245 Shipping 164 I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. He said I should post the tickets for sale. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. He was very knowledgeable and courteous. How do I know I can trust these reviews about Vivid Seats? Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Absolute worst customer service ever. Credit care company is stating they rejected my dispute because all sales are final. I had to purchase four more tickets that were handicapped seats from the venue. The market price provided by Vivid was over $500 per ticket. Long story short the ticket transfer did not go smoothly. Avoid purchasing thru Vivid at all cost. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. Sellers can choose the price for their tickets and modify them at any time. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. Vivid seats is such a scam!!! This changed due to Covid, but we did not get a refund because it was getting rescheduled. Recent customer reviews are positive. Vivid Seats is an independently owned and operated online marketplace. This will help us to determine next steps. I bought 3 with the insurance. She says no digital. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. Ultimately, hung up on me. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. I do expect a refund of the differance that the seats should sell for. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. 07-12-22 at 5:57 A.M. Customer service told me they will not help me because I already accepted the tickets. The tickets are yours now to you have to figure out what to do. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. I'm very disappointed in Vivid Seats. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. He'll be heartbroken. Do not waste your time or money on this company. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. She knew exactly what I needed and arranged to have it. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. The second time was one of my worst experiences trying to buy event tickets. I got nfl tickets from them that never arrived. Vivid Seats is as legit as ticketing sites come. A refund or seats in RTC4. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. These people are thieves and liars. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. ComplaintsBoard.com is a leading complaint resolution website on the Internet. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. In my eyes I trully beleive you are a rip off company. Vivid Seats goal is to safely and securely connect customers with event tickets. Vivid Seats. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. I purchased tickets well in advance and the tickets weren't cheap. I had to call to verify that these seats are in fact in different rows one behind the other. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. We would like the opportunity to turn this around for you. Anyone can write a Trustpilot review. My tickets were not released until 1 week before the show. I want my $1,500 back in my bank account. I thought maybe that was the seller. I bought my tickets 5 months before the show. Vivid Seats is a trusted and reliable online marketplace for buying and selling event tickets. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. However, no matter what link they have provided I cannot access these tickets. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Desired outcome: I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. This was an absolute nightmare. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Takes no accountability for a time glitch that had us go to a show at the wrong time. We paid $1,279.45 for these tickets. It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Thank you, you have successfully subscribed to our newsletter! I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. These people are thieves and liars. ConsumerAffairs is not a government agency. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. One arrived by mail with a "Lot 16" other was delivered electronically. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. I beleive he explained everything I needed to know, in detail. 10.1K Ratings. We use dedicated people and clever technology to safeguard our platform. Sometimes the choice seems insufficient to customers. There were no humans to talk to to get my tickets before the event started. Vivid Seats has 450 employees. Our online support team is here to help resolve your concerns. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. I don't expect they are willing to give an apology. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Ren was very helpful answered my questions and helped me get the tickets I was looking for. IE, Hundreds of people are standing in front of you. We also ensure all reviews are published without moderation. Nowhere on their site did it say that these two tickets wouldn't be next to each other. Unsubscribe at any time. He said they can't refund anything because they connect 3rd party sellers. They refunded, but I am out 2 nights for the hotel. This will surely increase the credibility of your complaint. We added millions of opinions to our database and summarized over a million opinions. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. After a couple days and a hour or two of being on hold I finally received my refund. I would like to warm people to avoid buying tickets through Vivid Seats. In one order, my tickets arrived via email within an hour or so. I tried calling two hours before my event as the tickets never arrived. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. Complaint from Mike D on 30 November 2022 about Vivid Seats in category Online Services The following is a chronological timing of the events that occurred: September 26, 2022, at 7:33PM - I received a ation for Order 47579325 for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Scammed!!! On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. All they say is their sry, well so am I! It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. they are all the same basically. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Share your photos and videos with others to prove the truth of your words. We do this to make sure each fan is able to choose tickets that are most accommodating to them. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! Yes. Finally got my tickets and had a great time speaking to the very helpful gentleman. "We have currently put them on 'No Rating' while they investigate the complaints and . Overview VividSeats has a consumer rating of 4.11 stars from 2,262 reviews indicating that most customers are generally satisfied with their purchases. The site is a fraud and they are aware. Customer service would not help since the event was technically postponed and not cancelled. I will not be using this company again and will never refer a soul. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. 2023 Trustpilot, Inc. All rights reserved. 1,560 talking about this. Total SCAM! I never used them before but I know many people who have. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Vivid Seats is a trusted and reliable way to buy and sell tickets. I've had the same issue though my costs aren't that high. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. If you make a last second purchase, you are putting yourself at risk. People need to understand that VividSeats works against you. How you capitalize via mass buyout of tickets and resell with fees and markup prices. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! Worst ticket platform that gives two sh*ts about their customers. Was not able to get in with those tickets I paid for. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. Claim your listing for free to respond to reviews, update your profile and manage your listing. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. Its not right that they say they have no control over the seller. Send us a DM on social media. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. So, if you sell tickets for $100, you will receive $90. Tickets to Aint to Proud Stage Play in West Palm Beach. Don't EVER use vivid seats for any purchases. We also confirm that your tickets are general admission. What I received were tickets in Section B, Row N, Seats 147 & 148. Never again. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. Thank you for sharing your feedback, Gregory. Vivid Seats provided fraudulent tickets to me. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. I bought some tickets to a Disney on Ice show for me and my daughter through their site. If there is more I will do that as well lost time and money. I was charged $1, 053.00. WONDERFUL Young Man. Vivid Seats has not responded to my email. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We were also told that the tickets would show up within 48 hours on the event. Desired outcome: Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You I paid for the first 15 rows. I expect to pay the normal service fees, but not what you charged me for the tickets. I feel that you overcharged me. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. Had rented a room just for this event. When I went on their "live chat" to inquire, they didn't respond at first . Promised by 2/23. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Desired outcome: Thank you. Very helpful indeed! He reassured me of any concerns I had and was very patient with me. In this guide, I will be reviewing Vivid Seats in detail. I will always use vivid seats when getting my tickets. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. ColPhorbin 1 yr. ago Request to speak to a Vivid Seats agent. How do I determine the seat numbers for a ticket listing? For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Looking for the best way to buy and sell mobile tickets? Below is a collection of reviews and ratings pulled for your easy reference. For more information about reviews on ConsumerAffairs.com please visit our What 4 Analyst Ratings Have To Say About Vivid Seats. Verification can help ensure real people write reviews about real companies. We value your privacy. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because When I got to the rodeo they couldn't find my ticket so I had to get a new one! Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. We value your privacy. This complaint was posted by a verified customer. Explain your situation and why you wish to receive a refund. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. Full refund and apology for lack of ticket delivery. 10.1K Ratings. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Well the day before the game which was 4 hrs from my home they quit responding to me all together.

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