TalkTalk allows you to access your email account for 12 months after you switch. , updated If that doesn't fix the problem, see the next section. I can send test messages to my iCloud e-mail but not other addresses. I have entered the SMTP and IMAP details correctly but it still won't send. This isn't just a small delay. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. 23-04-2021 No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. Will post any update that I get. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. Copyright 1995-2023 eBay Inc. All Rights Reserved. Please check your email settings. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com 23-04-2021 A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. That sounds like something has been stuck in a queue somewhere. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. 20h13. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. Does anyone have any other suggestions please?? 26-08-2021 Its probably not directly relevant to your problem, but who knows with Apple!! - edited https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on 2 users liked/thanked this post: on Delays in Emails being delivered can arise from a multitude of reasons. As soon as I removed that link all was well again. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. I can't afford the risk.'. Go back to: Email help. The account I am using is Gmail (the google mail). Anyone else experienced this and got any suggestions on how to proceed? We do not write articles to promote products. for DISH Protect Silver unless you call to cancel. Though any rejection on our side should be returned back to the sender as a bounce. 16h34. I have exactly the same problem and would love to get a solution. BT internet email problem Hi. Email: timforrester@btinternet.com. Delays in Emails being delivered can arise from a multitude of reasons. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. 2 users liked/thanked this post: This is exactly the same as my issue - with the 993 / 465 too. Also one of the two that I received recently was sent in December. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. Also, the web interface seems to be working just fine. provided; every potential issue may involve several factors not detailed in the conversations If you click on them we may earn a small commission. 17h33. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. RobbieMac. I consistently receive this warning: whenever I try. 16:52 EST 04 Mar 2023 Gmail and Outlook are two of the most popular. Policies vary between broadband providers. 15h33. BT Email - best practices for postmasters and senders of email. 23-04-2021 I consistently receive this warning:whenever I try. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. 14h56, on I can send & receive on my work email account using the Outlook app. Those who wish to hold on to their email account just have to log in from time to time to keep it active. It's good (???) @stevebrass Thanks, but same result as before. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. To start the conversation again, simply Are there really just two of us having this problem? I anybody else having this problem. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. 11h05. Many customers find the BT community forum is a great way of getting help. Last Thursday, I stopped receiving email from my @btinternet.com account. None of the posts I have seen are the same as my problem however. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. It's very annoying and slightly weird. 16:52 EST 04 Mar 2023. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. Last week I phones an advisor with a somewhat similar response. 16h05. 18h40. The whole ISP domain is blocked. After 6 mos., if selected you will be billed $10.99/mo. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. 10h59. P.S. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. 11h33 19h37 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. 25-08-2021 You can usually find the option to redirect in the inbox settings of your old email account. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. 09-07-2019 23-04-2021 I expect that they are simply burying their heads in the sand and do not look at all. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. Anyone else experiencing the same issues? I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. 19h39. I have tried sending individual messages and simple test messages but nothing works. 25-08-2021 At my age, I just don't have the energy to set up a new email address and tell everyone.'. Can I move my BT Email address to another account? A workaround would be to use another SMTP - for example gmail if you have a google account. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. You may have to register before you can post: click the register link above to proceed. 10-07-2019 We repeated the test and the same thing happened. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . 26-08-2021 Those who leave have their email account terminated and closed 90 days later. Any suggestions please, User profile for user: Terms and conditions of the sale . Re: Emails from btinternet.com addresses not received. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. Below is an article to help guide you through the process. You should however check that your email clients are using the correct settings as per this link. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. 14-07-2019 Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. Rachel Rickard Straus, Financial Mail On Sunday Looking through previous posts I see this has been a regular problem. Today all of our emails addresses would receive, but not send. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. If everything works fine in webmail, you may need to check your program settings. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. I can take the same message and copy it into gmail and send from there and it gets through with no problem. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. When this happens. After some trial and error I found that btinternet was objecting to my "signature" containing a link. Unfortunately, it did not work. 26-08-2021 If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. This will work as long as your old email account is still active. BT allows former customers to access a basic form of their email account for free. I am using the Outlook app on a Samsung phone. This is going to need looking at by their email support team. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? Log out of your email account then, Using an email program? captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. on The article below can help if you do not have any other user account to test with. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. 3 users liked/thanked this post: We'll need to look into this and we'll get back to you next week. We do not allow any commercial relationship to affect our editorial independence. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. All postings and use of the content on this site are subject to the. I have the exact same problem. How can we as customers get BTs attention and ensure that there is a fix? Sending or receiving email. Here are some answers to help you. 15h31. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. One further piece of information. That helps us fund This Is Money, and keep it free to use. Many have had the same address since they first went online many years ago. I have a group of 14 people set up under Outlook 365. on 23-04-2021 on He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Page 1 of 2 1 2 Last 20h33 to know I'm not alone. It's reassuring not to be alone. Tried on various devices with same result. What does this mean? I installed the outlook App on my iPad and it works perfectly I'm afraid. 6h21. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Announcements, Guides & Community Updates. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. 'All of my contacts have it. Has anyone else encountered this and found a solution ? 17h25. Sadly not the same as my experience. If I changed my email address I would be bound to lose something important. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. on All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. on 13h18. I can send & receive the bt emails using the Samsung mail app. 14-07-2019 It's not just that there has been a delay. 13h37, on I changed "Authentication" to "Password" and clicked on "Save". Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. I have cleared cache and data. 26-08-2021 To start viewing messages, select the forum that you want to visit from the selection below. ), on Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If yes, we recommend that you check if the issue persists while on safe mode. Customer: replied 2 years ago. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Then power on the phone and iPad and tell me if it still has the problem. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. It is very annoying, I hope you guys reach me out soon. You can link any BT email address to another broadband or Premium email billing account. 6h00. 23-04-2021 Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. I know it exists because I can pick it up on ios and via BT Webmail. What does this mean? But again got error messages which I now cant remember. on I then asked them to login to BT webmail and send me another email and that one came through straight away. None of the posts I have seen are the same as my problem however. We have received reports that emails to btinternet.comemail addresses are being blocked. 11h40. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! 26-08-2021 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. Can send emails fine from any other account. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. Log in issues. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. on For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. . Thank you for your follow up. There'll likely be four of these, two from BT servers and two from Plusnet servers. Why? btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon.

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