A Arhaus employs approximately 20+ people. Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. Resolution went from November to December to you guessed it January. Definitely will be back. Arhaus Furniture collections are for the entire home. Made to your specifications and submitted for production at the time of your order. These are merely guidelines for measuring and do not guarantee your furniture will fit. I called to check on the order since we are entering the second week of April. You won't be disappointed. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. Can I return an item to a store location? We love Arhaus UTC. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! Depending on your pick up location, the processing of this refund can take up to 30 days. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. DO NOT BUY the worry-free protection. They assist you in every part of the process. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. Posted: February 21, 2023. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. Who is looking at this furniture before it goes out for delivery? Reduce the excessive fees charged for returns. Delete 11 reviews of Arhaus "LOVE THIS STORE. | Consumer Comment I asked for 10% considering I spent all night upset with my experience. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. People that come over say the room belongs in a magazine. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. The furniture is decent at best but totally not worth it with such poor service. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. You can make them your self quicker and for half the price. A 10% restocking fee will be applied. We will definitely be repeat customers. Again, special thank you to Tracy, and thanks to the rest of the staff there. Insane. Not worth it, they dont stand by warranty. I love elegant and sophisticated design Arhaus offers. . My residence wont be ready for weeks. Unfortunate that they can't work to make customers happy. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. Sat, Mar 23, 2013 : 4:55 a.m. Claim your profile to access Trustpilots free business tools and connect with customers. If you placed your order in a store, contact your Design Consultant. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. I have contacted customer support to get a refund for the other half of my returned order. Learn more about purchasing Worry-Free Protection Plans. They came in three weeks and the delivery guys were quick and efficient. I want to escalate past the store manager, but they will not provide a contact. I was only refunded for one of the two boxes. Design materials that enhance the Arhaus brand and the overall . Restocking fee does not apply to Non-Furniture Items as defined above. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. The cons: High prices. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. Daniel, our designer, was extremely helpful and kept us informed on delivery dates. My experience here was terrible. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. Now, today, late November. Arhaus custom Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. It looks amazing and well constructed. Our experience at Arhaus was nothing short of excellent from start to finish. Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. Can I make a payment on my Arhaus Credit Card at a store location or online? We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. Yes. I look forward to working with you in the redesign of our living room! There is no question that their furniture is beautiful and current. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). She has a flare and creative abilities which we appreciated. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. We recycle copper into tabletops and transform tree roots into chairs. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. The store manager Shamika Haynes is awesome. It's really unbelievable that a company that offers such horrible service and had such disrespect and disregard for their customers is still in business. They then promised late August. He has been to our home and helped picked out pieces for the space we have. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. Ordered an expensive coffee table after seeing in store and online. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. Customer service's response was that since they are natural wood, it is expected they will have natural variations. The delivery men were gracious and the communications were thorough. Some links on Slumber Search are referral links. I went in today and found a floor sample chandelier. I am so thrilled with the guidance I received from Them. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. The people we dealt with at Arhaus were very nice but the product lacks. How can I check on the status of my order? Clearance Items (marked Last Chance! Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. Even worse than this, I cannot get straight answer from the salesperson. First, the stain (whatever it was) would have gone into the cushion as well. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. Dont buy from Arhaus. When this store opened we would frequent from time to time. When I came home from work that evening the entire place was put together. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. ForLocations, The World's Best For Customer Service Info. The sales staff is very helpful and non-judgmental (snobby). I asked for my money back. Comenity Reviews. I purchased a lamp through Arhaus. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. The package arrived in two boxes. Thank you to Tricia and Michael for all of the help with our furniture purchases! The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. Simply amazing. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. His product knowledge put us at ease once we decided on our bedroom set. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. | Read 21-40 Reviews out of 40 EA808 Pagoda Earth Earrings If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. We expect to keep finding more of what we love at Arhaus. Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232 They should offer free delivery over a certain amount spent. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! I never received any paperwork from them confirming my purchase. they are the one should respect and feel the same way if you really like you furniture you are selling. She took us to the second floor and when I got off the elevator I saw it immediately. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. Placed an order for a dining room table in January. I had almost same bad experience as the folks put one star. Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. Arhaus has beautiful and unique things. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. Is Arhaus an environmentally conscious company? Some mixed feedback about delivery. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. Arhaus is a handcrafted furniture brand that was founded in 1986. I'm giving this 3 stars because I had both good and bad experiences in this store. I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. Half showed up within a week. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. Awful customer service! We got the warranty and it still takes months to get our new furniture repaired. It was also replaced and the 3rd one also had an off color board. Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. Daniel approach us and I shared my concerns. Read trusted and proven furniture store reviews from thousands of real customers. DO NOT BUY, RISKY. No one called. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. The retail prive was around $6,000. Does someone need to be home to accept my delivery? I do and I don't like this place. Step 1: Dig deeper by asking the right questions I had to post a review for Arhaus in University Towne Center, La Jolla. Verification can help ensure real people write reviews about real companies. One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. 51 customer reviews of Arhaus. re: order number 225510 For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Tricia did an in home design consultation and was great at answering our questions and coming up with creative designs for our rooms! Zero customer service. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. He offered different seating options to match the table within our budget. 2023 Trustpilot, Inc. All rights reserved. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. What if my items do not fit upon delivery? It is unacceptable the way Arhaus treats their paying customers. Ugh. Cannot be returned. I never heard back from her. The pros: Delightful, handcrafted rugs that can enhance the style of your space. They're awesome! Unfortunately, we cannot transact Arhaus Gift Cards online at this time. I went to Arhaus looking at specific dining chairs I was interested in. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH - Retail Shopping Reviews - Phone (614) 847-4279 54 Reviews of Arhaus Furniture in Powell, OH specializing in Retail Shopping - " I purchased a $3000.00 sofa from Arhaus. An old man in his 60's named Tracy was very quick to kick us out for merely looking around. How do I calculate the delivery fee to my area? Worst customer service ever, the sales associate lie to you about the delivery schedule. Merchandise in our warehouse cannot be held more than 90 days. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. I was so disappointed their attitude, once they sold it they don't care anymore. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. Can I pick up my merchandise at the distribution center? The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. Very poor customer service. Highly recommend Arhaus as a very good store with beautiful merchandise. I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. David approached us and I have to say we are so happy he did. I would suggest that no one buy any product from this company. We are also Disappointed in the Taylor Sofa comfort and performance. After visiting nearly every furniture store in San Diego we stopped by Arhaus. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. This new rep stated she will contact me by the end of the week once she hears from UPS. Yes. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. I emphatically recommend that you shop elsewhere. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 14 days: Many of our pieces are hand-crafted from natural materials. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. Will I receive all of the items on my order at the same time? 30 days: Bedding must be returned unused in the original product packaging. Create Account Keep me signed in I just ordered too much ;). My wife and I had a browse through here today. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. Reminds me of Best Buy. Arhaus Furniture customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

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