"It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. How do I unsubscribe from your newsletter? Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. 6.7 Third Party Information. Performance & security by Cloudflare. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. Why use viagogo? Additional information can be found in our FAQs and on the ticket details pages. Anti-ticket-touting campaigners the FanFair Alliance . Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. During this time, the Site will be temporarily unavailable. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. A new screen will display that allows you to begin your refund request. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. We will also add sales or value added tax on our fees as applicable. 6.3 Allocation of Risk. Note that Your payment may be withheld if you violate this clause. What ticket resellers must do These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 2.3 Username and Password. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Editor, Marcus Herbert. We may investigate complaints and violations of our policies. (The final Australian dollar price for our two tickets was $445.). Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. 2.10 Collecting Payment. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. If You do not qualify, do not use the Services. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. -Explore the world's largest selection of events. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. Also, buyers only pay once they have been to the event and had no issues. The switcheroo could mean a currency conversion fee from your bank. My event is cancelled or postponed - What do I do? Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. By using our Site, You agree to accept this Agreement. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. Copyright (c) 2006-2023, viagogo AG. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. It also failed to adequately disclose to consumers that it was not a primary ticket seller. We may also first deduct any amount you owe us from any amount we owe you. It is headquartered in the United States and owned by StubHub Holdings. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. We take no responsibility for such issues. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. Viagogo will keep saying they already paid you but they will never show you the proof of payment. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Stay away from them!!!! Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. You also agree not to separately contact the Buyer at any time for any reason. It has been fined in Italy and . Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. The action you just performed triggered the security solution. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. it is a scam. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. According to the consumer group Which?, Viagogo's terms and conditions say . Piggyback tickets may not be sold in the same listing. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . I'm Travelling - where and when will I receive my tickets? Received just 2 days before the concert transfered from someone via ticketmaster! 6.10 Notices. Prices are set by sellers and may be below or above face value.". You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Join millions of happy customers that have attended their favourite events, thanks to viagogo. The caretaker period for the NSW Election commenced on 3 March 2023. Unfortunately, postmarked entries after June 5 will not be accepted. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. 2.12 Seller Payment. Viagogo has the right to deny your request for a refund. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Cloudflare Ray ID: 7a293b3f6b3e1afb Dont think you would be the lucky one. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Such notice shall be deemed given one business day after the email is sent. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. To request a refund: From the actions menu, select the 'Request Refund' option. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Try to get in touch with the reseller for a refund. Viagogo DO NOT refund and are not contactable. What are the viagogo Terms and Conditions? viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Viagogo pays search engines like Google to appear at the top of search results for major events. Safe ticket buying if you're going to a gig or sporting event. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. 7.3 Additional Policies. Here are our four CHOICE tips for safe ticket buying. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. arrow_forward. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. 1.4 Modification. viagogo AG is registered in Switzerland, Company No. Contact @viagogo over social media Set up a Twitter account. "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. 3. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. She warns other event goers to avoid Viagogo at all costs. 1.2 Ticketing Exchange. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. If this is also unsuccessful We will not offer a refund. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising 4.3 Sellers Shall Not Include Promotional Material with Tickets. Provide lots of information and make a claim for a refund. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. 2. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. THEY ARE SCAMMER! If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. For more information check the Skilling Australians Fund Levy information at 1. Read more: Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. You will pay NT$9225. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. Sellers who commit to send tickets directly to viagogo are not required to confirm the order.

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