I am going to seek legal advice to, but this ridiculous policy has added hugely to my grieving. By Alyssa Lukpat and Ceylan Yeginsu. The ship can welcome up to 386 passengers, and. Jan. 17, 2022. Scenic. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. When Viking River Cruises canceled my cruise in 2021 for Covid, they gave me a cruise voucher for 125% and some optional packages as an incentive to rebook. **** said he would monitor the schedule and will alert us the very day it comes out. We said yes. Just realized that the cruise booked was from Antwerp to Amsterdam. They just decided to keep our hard earning money. 140 complaints closed in the last 12 months. Enrollment required. This was really I could sail on another cruise line for a lot less money. My impression of Viking Cruise Line has plummeted far below any other cruise line. Norse Atlantic Airways to Launch NY-Rome Flights. Part refund, at least 25%. The booking # is *******. took the call and told us that schedule wouldn't be available most likely till January 2023. BBB Business Profiles may not be reproduced for sales or promotional purposes. Viking changed their policy after they took all our money, lured us into taking now worthless vouchers. In a statement issued to the Star Tribune, Viking confirmed that some of the ship's first scheduled departures were canceled this summer, and that the luxury vessel is temporarily operating. I also booked this trip years ago when there was not a vaccine mandate.They will not return my money of around $22000.00 They told me I did not need vaccinations for 2022 ,now I found out we do .We do not believe in the vaccinations and I told them that right out front. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. 1. They would fly to Italy and take an 8-day Viking River Cruise called . Their luggage has been moved over automatically so by the time they arrive on the ship they have their luggage, and then they sail on the other ship back to the destination.. Viking Chief Health Officer Dr. Raquel . No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. That's exactly the case with the Amex Platinum card. We would much rather be able to post how considerate Viking has been (as well as how much we enjoyed the cruise!) This is our third time to book a trip, and in 2023, the medical requirement is still in place. Published on May 21, 2021. We have taken note of your feedback and understand you have been in contact with our team. Our longtime Cruise Specialists Voyage Host, Tom Mullen, shares his thoughts from the last few days of the voyage, which took place January 5 to February 6, 2022. We would appreciate any help you can provide in helping us to get the rest of our money back. Not enough for the money hungry cruise line. Instead, in the most extreme cases, AmaWaterways will create a new itinerary. For cruise news, reviews and tips, sign up for TPGs cruise newsletter. Had a planned eastern European river cruise starting mid-October for over a year. I appreciate the time. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. To date we have sent a certified *** ****** ***** letter to VRC and had no response. But due to a serious health issue we along with our Drs said that it was not feasible for us to go. See details. If the whole itinerary is changed, youll get to sail the new itinerary and receive a 100% future cruise credit to book another cruise. My family of 4 has booked a Viking cruise with a pre and post cruise excursion. We missed 2 ports of call and 1/3 of our sites to see the auroras. I hope this is something you can help with. At this point we feel it's discrimination and want our money refunded. Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. This happened 52 days before sailing. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. However, the most important part of any cruise, for me is the excursion choice. As a result, river levels are falling to critical levels. - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? Yazmin Hope and Libby Gallagher Claim your profile to access Trustpilots free business tools and connect with customers. I told a member of staff about this and was directed to use a toilet on the top deck. Heres what you need to know. Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We accepted and paid an additional insurance premium. Booking number: *******. Another factor that should be considered is trip insurance. River boats are unique because they can float in just five to six feet of water. Passengers wait to board the luxury cruise ship Viking Mississippi, berthed at Lambert's Landing in St. Paul, on Saturday, Sept. 17, 2022. Viking Cruises has ceased all operations in Russia this year in response to the Russian invasion of Ukraine. The line confirmed the steps to TTG on Wednesday (2 March) and said it was "deeply opposed" to the . It's been three years now that Viking has held my family's money hostage because we don't wish to take the jab. . If have a river cruise planned for the end of the summer or the fall, should you be concerned? What does Viking do Nothing. Related: Booking your first river cruise? Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Check with your cruise line on current cruising conditions and what you can expect from them. Scheduled and rescheduled elder family care and pet sitting services. Refund or partial credit. Why? Other than the hassle of packing up in the middle of the cruise, travelers still get the full Rhine experience they paid for. If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. When I asked to speak with a supervisor the "customer service" representative said "I am not allowed to transfer you - the supervisor will give you the same answer." The whole point of purchasing trip insurance, especially in this time of Covid, was to protect ourselves in the event of a last minute emergency. The dream vacation I have waited for 8 years has gone down the drain. Schreiner does not hold with that assertion because river cruise lines simply adjust their schedules year after year for optimal weather conditions. I had to cancel due to ill health and provided over five months notice. Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. 05 Aug 2022. Viking Cruises is a cruise line providing river and ocean cruises, with operations based in Basel, Switzerland. We used these to book on cruise OJUXXXXXX Booking Number XXXXXXX. If water levels are low, cargo ships cannot carry their normal loads of freight. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. The confirmation email said cancellation for any reason loss of deposit. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. Airfares vary on other gateways & departures. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russia's invasion of Ukraine. Virgin Voyages. In June, there were places along the Po that completely dried up. More details in attachment. Only Viking can make the appropriate reservation. He was assertive and very confident, pushy and eager to make the booking. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. The bottom line is, we have ********* at VRC. 23. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 I took into account the following factors and then made an educated guess: Taking all of these factors into account, we booked for mid-June. Uber Cash and Uber VIP status is available to Basic Card Member only. Learn to how to find the cheapest awards. over night stay we got back to Cincinnati the next day. I have always liked Viking cruises and have been on 13, counting the one I am currently on. In this case, you will receive a full refund of your cruise fare. AMA Waterways | Travel Requirements & Safety Protocols. These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). It is time for Viking to do the same and act like a cruise line instead of a medical facility. Companies can ask for reviews via automatic invitations. Viking, please give an explanation.

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