Still, we'll give till next Wed. when the 5 days are up and carry on then. So, the upshot was Tech lady decided to hand the issue over to Complaints and she kept trying Complaints till she got through. Whole process took half hour. So frustrating trying to contact someone who can help. Anyhow, there were never more than 3 separate outages in an hour and most were 1 in an hour. Some of the shared things above were a bit inaccurate as I'll correct below (too late to edit last post). Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.All moderation actions are supported by the CrowdSupport Community Guidelines. But I've learned and I copy daily now. Its down because you don't have a DSL connection (NBN FTTN/B or ADSL). In response to Cogneyacus2 The Link light being green indicates that link back to the exchange is OK so the gateway has been connected correctly. I'll check which firmware and update I have when I check the GUI - still in the to-do basket (one of those days ).Couple of other notes:One of the light sequences included a blue light but I was too slow to see which one so I haven't included it in the op above. What type of connection do you have? To say I am bitterly disappointed, disillusioned and extremely frustrated is putting it mildly. This image shows the number of outages in each hour they occurred, from April to 9 October. All before this massive outage, Its been the same username and password before and after the outage. And 3 weeks later... Before I could do that simple thing, the outages fell on me in a storm! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. That thread shows the outcomes of today's phone call to Tech (as J-man suggested) as well as online contacts from Support staff (for which, many thanks) and a subsequent phone call from the Complaint Manager. You have checked User name and password and that PPP is enabled so the gateway is set up correctly. Then I realized I was connected by ethernet cable and wifi was off. Thankyou for your help. Numbers of separate dropouts 6th September to 10th October (None 11th to time-of-writing):12:00 MN - 6:59 AM: 17:00 AM - 11:59 AM: 5212:00 MD - 5:59 PM: 296:00 PM - 11:59 PM: 6TOTAL: 88 dropoutsB. Because you don't have a DSL connection posting the log for the period just before and during the internet outages might indicate what is causing the internet outages. Re: F@st 5355: Lights and Outages In response to ausgumbie My attempt to post an Excel table didn't work, so we'll see how this attempt to post a rather large image of the table works. In nsw. The fault might also be caused by a recent firmware update (8a.58.128.50 / SG7E10001276).

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