Before you contact us. We pay our respects to Elders past, present and emerging, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land. Find out how to download the text relay app for smartphones, tablets or computers. The Telecommunication Industry Ombudsman (TIO) is an independent organisation. Update an existing complaint. We pay our respects to Elders past, present and emerging, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land. Get help (for the public) General enquiries. For enquiries not relating to complaints, you can phone, email or write. Phone lines are open Monday to Friday 8am until 8pm and Saturday 9am until 1pm.

Their role is to sort out telephone complaints and disputes, quickly and fairly.

This will put you in touch with the right people, including making a complaint to the Ombudsman. When to contact the TIO If you have a problem with your phone or network, you must complain to your telco first. Get help by using the online tool. Start a new complaint. The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community. Need to speak to us or want to pop something in the post? This is a free service. Ombudsman Services Types of services within this sector. Deaf or speech-impaired people can contact us via text relay. We help UK consumers & businesses settle disputes fairly. They have a process to follow. We pay our respects to Elders past, present and emerging, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land. For copyright complaints, phone lines are open Monday to Friday from 9am until 5pm. Email: info@ombudsman.parliament.nz. The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community. Complain to the telecommunications ombudsman. We are closed on Sunday and Bank Holidays. Contact Ombudsman Services. Freephone: 0800 802 602. We are closed at the weekends and on Bank Holidays. All information provided to the Telecommunications Industry Ombudsman will be handled in accordance with our privacy policy.

If you have a textphone and would rather call us direct, please call 020 7981 3043 or 0300 123 2024 (these numbers only work for textphone-to-textphone calls). The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community. Do you have an unresolved complaint about a communications or energy company?

The communications sector is made up of companies that make communication possible on a global scale, whether that’s through the phone, internet, airwaves or cables.

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