→ How to change your Wi-Fi channel. Maybe Optus locks each NBN router MAC address onto a certain phone line, and moving it doesnt actually work.

Re: NBN Wi-Fi 'connected', but no internet! No answers yet as to why. I got a reply saying they were going off-shift and someone else would help. Or cooling off ? An NBN technician came and installed a new NBN modem but I can't connect with the internet. NBN line connected still no internet. I have reset both several times but still have no internet connection. Since setting it up I have been able to connect my Macbook, phone, and Fetch box to the modem - and all the lights are green. I was told the NBN service had been previously installed at the property, and all I had to do was take my sagemcom 3864V3AC modem, plug it in, and NBN service should run smoothly. Streaming (Netflix, Stan, Foxtel Now, Binge). I am awaiting for the password, I don't know where or which one it is; Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hey @Sandio - can appreciate where you're coming from here. You can flush DNS to ensure it isn’t causing any trouble. Telstra were supposed to visit a couple of days after the NBN … Problem is, I'm not connected. Any thoughts on what I could do to fix this? Not sure what that means. All connected and told to wait for two hours and service would be activated. Welcome to TPG Community,Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here. I gave all the order numbers, name & address etc. Have troubleshooted the main stuff with the iinet fibre team and they have escalated it internally as well as with nbnco. The issue is still having multiple devices connected. This is a big problem because we have no landline with this now (& we have young kids who are mobile free). Make sure all your phone handsets are properly hung up; Make sure your phone cable is plugged into your modem or nbn Connection Box. Has anyone got any ideas? It may be that the service hasn't been provisioned on the Telstra side of things yet. Re: NBN Wi-Fi 'connected', but no internet! ------------------------------------------------------------------------------------------------------------------. I also can't see an icon to send a message via the app? Hi Jupiter - just an update. Hey @millsey24, can you try changing your WiFi channel and let us know if that works? I am unsure the service is on,  I am waiting to be notified. there is a safety issue with this. Router sounds a bit broken; only allowing one thing through DHCP. Are Telstra supposed to do something to enable this connection?

It's taken me a couple of hours, but it's finally working on all devices, We’ve just changed over to NBN and get the WiFi connected no internet issue. Can you believe that it miraculously started working . I can connect all devices with no problem. Maybe its dynamic IP assignment doesnt work, but the macbook is bypassing that.

Are you on an FTTC connection by any chance? DNS cache conflict. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Router sounds a bit broken; only allowing one thing through DHCP.

Is there something called a provisional period? My Samsung says "connected to Wi-Fi, but no internet connection" and the Fetch box says it is connected, but then also no internet. I have tried ringing several times but can never get through. Sometimes, DNS cache conflict can lead to Wi-Fi connected but no internet access error.

My previous address did not have NBN (regular ADSL), though my new property did. Technician came and NBN connected(DSL light on) but no internet connection. A DNS cache stores all recent visits to websites, so it can quickly load the web … However, it is only my Macbook that actually gets internet access. Solved! The nbn box shows all green lights and iinet can 'see' my connection attempts, and the router (bob 2) says I am connected (with no actual uptime details). An NBN technician came and installed a new NBN modem but I can't connect with the internet. I have tried resetting the modem, changing the password, deleting it as a saved auto-connect function on my phone, but nothing seems to have worked. Solved: Go to Solution. I wonder if someone enabled the account from their end? I had reset it all a hundred times before to no avail. I wish we had stuck with ADSL! I had the nbn installed on Tuesday 11. All lights are blue on the gateway and green on the NBN box. I have figured out that I can have one device connected to internet at a time - e.g., Macbook, or phone, or Fetch Box. The NBN box will be plugged in to the phone socket if that's the case. Otherwise, if you have the My Telstra app on your phone, you can send a message via the icon at the bottom right of the Help screen. As discussed you are now online....Enjoy. 12-05-2020 01:41 PM. Manage your business services on your mobile with the My Telstra app.

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