I am also not sure how the two devices are connected as I mentioned an Ethernet port can't connect to a fibre port that way or directly, though you have illustrated that way. They have working fine up to now. And yes I do have a iPhone5 so can do a video call. Howev.

There's only a small number of us on the forum and we're little under the pump. They didn't send them, a technician installed them when replacing the Surfboard. If you have no service whatsoever and you've already tried as much troubleshooting as you can on your side, please contact us via one of the methods below: Our contact centres are experiencing a large volume of enquiries, so try and stay on the line if you can. @JayceeHall if the reset doesn't work then contact technical support via livechat to seek assistance, maybe a replacement modem is the answer. Dong Ngo/CNET You may have noticed that your router and modem have, like, a ton of constantly blinking lights on them. Done on and off and reset as well still not working. Thank you! The indicators of your our Sagemcom device indicate it is not Internet and VoIP connected hence I think you did connect something wrong there. Technician's Assistant: Anything else you want the Network Expert to know before I connect you? I’ve checked outages in my area and there is none. This is the site I will always come to when I need a second opinion. CCNA, A+, MCSE 11 years at a large law firm. Hi, i tried these steps but when I access, Internet light flashing on modem / no internet, https://www.tpg.com.au/support/nbn/setup/modem_support_hfc.

Yes, I am still in contact. If no it could be a faulty modem -> contact optus support for a replacement.

The modem, My routers aren't working.

Power off on and, I have purchased a Wireless Wi Fi repeater and I am unable, I have lost internet connection.

Do not plug anything back in. Thanks.

When you see all modem light indicators NOT ON, I'd like to advise you to check your power source, and make sure you’ve sufficient power supply feeding the modem.

Actually that’s basically why I asked the above question as I got confused.Commonly, for most Optus home internet users, they only need one of the two devices for their NBN connection.
I turned off and, Ive installed a new Netgear router. It's asking for a security key and what I thought was the key apparently isn't. Sticky wifi button? Since setting it up I have been able to connect my Macbook, phone, and Fetch box to the modem - and all the lights are green. Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Internet and WLAN lights on the modem are flashing. I am not sure why the default login will not work, their is a physical reset button on the right side of the device - needs a paperclip.

Are you connected via wireless? Need help in solving this!
I can connect to internet fine but ive noticed its been going fairly slower than previously. I've been with optus cable for 4 years and recently my Motorola SB4200 modem activity light wont consistently flash; the light just stays solid orange. Hey @Auss73, apologies for the delay in response and your Wi-Fi issue.

All lights on this device are solid. Can help me?

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