When you contact us you need to provide us with your name, address, phone and customer number as well as a description of your issue/ query. Then with coronavirus, and isolation, i decided to get a new smart TV which meant I needed to upgrade my plan.

The payments are taken before the bill is due, sometimes before the invoice is even issued. Reliability: 25%. Westnet offers a range of internet services from ADSL Broadband plans, phone & VOIP plans, business solutions and web hosting services. I believe Westnet is run by iinet and they are owned by TPG. s.src = p+'www.webutation.net/js/load_pixelbadge.js'; I have spoken with them so many time...Read more, A 98 year old lady who lives alone was left without a phone service or any form of communication for 5 days and again this week for 2 days . Read verified and trustworthy customer reviews for Westnet Communications Ltd or write your own review. Tech Support: 25%. I have been with Westnet since February 2019 with the senior plan that was fine. The Westnet service was cancelled by the. 203.173.50.129. Be prepared for endless spam, insecure personal details and data and zero support, massive denial, Since customers had data accessed back in 2013? It's a thieving, lying, cheating, law breaking business.and they refuse to give refunds or cancel contracts ,even when they're in the wrong. So, I figured I would see if Westnet could kindly waive the fees for the excess data that my husband would necessarily be using as a goodwill gesture for my loyalty. Was with Westnet for about 13 years. I have just notified the company for the 4th time that they keep billing an old account, and I've updated my account details. Excellent, Child Safety: Took numerous phone calls to get the initial refund. we have had constant issues with phone scammers, phishing emails, and disgusting emails barraging our email account.We also lost our saved data from the site when staff (without permission or prior notice) accessed and deleted emails and contacts going back to 2009. Good luck there, if you do find someone in Australia, please post on here, so I can ring and speak to someone who speaks the same language I do (plain English).Cheers Jan. As I am lucky to live in Perth I am going to drive to their office and demand to speak to an australian in person.. Why does Westnet have it's technical team located in South Africa? Westnet Internet Review: The Verdict Owned by iiNet, Westnet is identical to its parent company in terms of plans, speeds and customer service. I have many of emails in which I'm not wanting to put on here for I have sent at least 20 emails to customer service I've also called in 5-6 times still nothing has happened to fix my problem. A cheque will be issued and put in the post on the day both parties reach written agreement of such refund. No internet for four days, phone wait over two hours everytime and the never send a Telstra technician to our home as we were told they would organise each time. Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. After signing up with iinet on the $39.99 seniors plan we now discover the plan is with Westnet. But then I get emails from iinet about the mailbox which seem ok until I get bills including a contract break fee. Drilled extra holes in the wall and just covered it up with some switch cases.

They never sent any hardware because they said they had not received payment, even though my bank statement had shown a payment. They tried telling me this was my fault. All Rights Reserved. Overall: 21%. Westnet were bought out by iiNet in 2008, then TPG took the reins in 2012.

Glassdoor has 2 WestNet reviews submitted anonymously by WestNet employees. After numerous calls to Westnet eventually tracked payment down and sent the hardware. Can't do apparently. Now that tg own it their service is non existent. Finally got through to a technician based in the Phillippines. 0 recent reviews Write reviews, ask and respond to questions, Activation Time: 5 days. You are requesting to flag the content of an item as inappropriate. I have been getting calls as I am with iiNet now. Wondering if it's issue with Westnet using iinet call centres, it seems the left hand doesn't know what the right is doing. Firstly, paid for seniors NBN12 $39.99 for 50GB + local and national via direct debit per month. 7.6K likes. Just what your business needs. var s = document.createElement('script'); s.type = 'text/javascript'; s.async = true;

Finally got the calls refunded. Write a review.

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