NICE IEX Workforce Management (WFM) has long led the market in share. Learn how AI Forecasting provides improves everything from service level attainment to Customer Satisfaction and First Call Resolution scores. IEXWFMExport allows you to export data from IEXWFMIntegrated. Improves the ability to manage agents with real-time performance metrics, Streamlines the listen, coach, barge, and takeover process for live interactions, Optimizes SLA levels with real-time monitoring and the ability make adjustments to resolve shortfalls, Simplifies the management of agent skill assignments and proficiencies, Enables on-the-go access with a mobile-aware, HTML5 design. Experience with Avaya Voice Systems (Avaya 7.x platform) including configuration, Takes proactive steps to ensure schedules match the arrival of calls or offline work (email/chat/survey/sms) queues to include recommending solutions to, Applies Critical Thinking Uses fact-based analysis to guide decision-making, applies critical thinking to develop options and consider impacts, demonstrates, The analysis performed by this individual is substantially complex and requires a high degree of analytical skills, independent decision making, and, Maintain a good and current knowledge of the scientific and technical literature pertinent to the project and necessary for development of state-of-the-art, Maintain staffing and headcount records and develop hiring plans for long- and short-range planning efforts across all workload streams (Inbound/Outbound/Chat, Demonstrated success with driving results and coaching teams to excellence. Post author: Post published: June 23, 2022 Post category: assorted ornament by ashland assorted ornament by ashland The Role of Automation in Schedule Management. AgeroSupport.com is an award winning network of roadside service providers which offers variety of roadside assistance programs, benefits and support to its members. Wherever drivers go, were leading the way. Free Demo Get Pricing. You can email the site owner to let them know you were blocked. Trouble accessing your account? By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy. Continue. Get an Overview for the Leaders Matrix at glance. Its a win-win.. SimplyHired may be compensated by these employers, helping keep SimplyHired free for job seekers. Agerosflexible, dynamic tools can transform the entire dispatch management experience, with powerful features including: More than ever, drivers expect convenience, speed, and choice. Streamlines the workflow with intuitive, context-sensitive controls, Empowers agents to personalize interactions with customer data and information in seamlessly integrated panels, Optimizes collaboration within the contact center and beyond with presenceaware address books, Enables agents to pace contact handling according to current conditions by displaying real-time statistics for agents, teams and queues. All 54. NICE IEX WFM Integrated is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center staffing and employee engagement challenges. The specified Agent Data Group description. The most comprehensive workforce management suite for contact centers. IEXWFMExport generates output files that contain the extracted data. The agent is a dynamic interface designed for the streamlined handling of all contact center interactions, regardless of channel. Enter your State Farm email address to log in. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. commitPlanReq, schedOpen. Working knowledge of report-building tool preferred. Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients relationships with their customers. This export provides data about actual work results data for a specific management unit (MU) for a specified time range. Our Real Time Analyst is responsible for monitoring daily metrics and real time status of. Includes period data. It delivers intelligent automation to enhance employee engagement, providing seamless and inclusive work anywhere environments. SimplyHired ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on SimplyHired. Experience with Avaya Voice Systems (Avaya 7.x platform) including configuration Estimated: $41,553 - $135,298 a year. Key performance indicators are budgetary (labor hour utilization), data accuracy, data integrity and the ability to meet agreed deadlines. I want to receive the latest job alerts for nice iex jobs, Use Facebook or Google to register on SimplyHired and create job alert. It is powered by algorithms and configurable to client needs. Swoop Dispatch Management is the complete software platform you need to deliver a vertically integrated, digital, and transparent roadside solution, improving each touchpoint and providing holistic end-to-end management for roadside assistance events. Swoop Dispatch Management is the only platform designed by motor clubs for motor clubs. Each category has several options you can choose from depending on the type of data you need. If theEXC_EXPORTattribute or another attribute are not defined during configuration. Two are XML format, and there is one output file that gives you the option of both formats. Streamlines the workflow with intuitive, context-sensitive controls; Empowers agents to personalize interactions with customer data and information in seamlessly integrated panels startDev, endDev, durationDev, fctsSLPct, fcstOcc, fcstASA, fcstReq, revPlanReq, IEX WFM Export includes this line even if a custom sort order wasn't specified.. A blank line appears below the header lines in the output file. Whether youre looking to grow your business, keep your trucks moving, or just to get started with motor club work, we can help. Easy to use, easy to train and easy to configure different views to support different agent types. You can assign multiple Activity Codes to the sameEXC_EXPORTattribute value or other attribute value. This export provides forecast information for a specifiedmanagement unit(MU) for a specified contact type (CT). Just one step away from selecting the right software. We are all Change Drivers at Agero. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The agent is a dynamic interface designed for the streamlined handling of all contact center interactions, regardless of channel. Team member will use call arrival patterns to recognize call volume coverage requirements and apply analysis to develop dynamic scheduling requirements for. Driver support is so complex and multifaceted, and we get to rethink it from every angle to make the experience better for everyone involved. It information about agents' time off within a defined time frame. This website is using a security service to protect itself from online attacks. Our mission to safeguard drivers on the road, strengthen our clients relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change. Rate this app or be the first to review. As the #1 B2B, white-label provider of digital driver assistance services, were pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. Provides Tier 1 triage for reported issues within the managed set of applications. This export metrics and details about the active forecast for a specified contact type (CT). It is a pleasure to work with amazing people. NICE IEX WFM Integrated Overview NICE IEX WFM Integrated is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center staffing and employee engagement challenges. Bachelor's degree in finance, business or related field or 4 years of relevant work experience. Continue. This export is similar to the Agent ResultsDetail export, except without the period data. For more information, see the .css-73vru1{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;outline:2px solid transparent;outline-offset:2px;color:var(--chakra-colors-neutral-700);line-height:var(--chakra-lineHeights-shorter);size:md;-webkit-text-decoration:underline;text-decoration:underline;}.css-73vru1:hover,.css-73vru1[data-hover]{-webkit-text-decoration:none;text-decoration:none;color:var(--chakra-colors-neutral-1000);}.css-73vru1:focus-visible,.css-73vru1[data-focus-visible]{box-shadow:var(--chakra-shadows-none);outline-color:var(--chakra-colors-magenta-800);outline-offset:2px;border-radius:var(--chakra-radii-sm);}SimplyHired Privacy Policy. Total Amount. 4.7. This includes the number of contacts, login time, talk time, handle time, and so on. Quick Apply. We have the experience to know whats needed in roadside, and the know-how to design it into a complete software platform. If you don't use IEXWFMExport to obtain these values, you must develop other means to retrieve and process the raw data to derive the values. activityOpen, activityOT, activityPaid, This position will work with IT and the operations leadership team to build future state capacity including a fully integrated software scheduling system. Copyright 2005-2023 NICE LTD | NICE CXone All Rights Reserved. This export provides information based on data that IEXWFMIntegrated received from historical ACDintegration files. The default sort order varies and is the same as the order that fields are listed in the fields definition table for each export type. Includes detailed information about activity start and stop times. The dynamic, context-sensitive supervisor interface is purpose-built for the needs of supervisory staff, providing them with single-point access to crucial performance information and the ability to intervene when necessary. Some data items are not stored in the IEXWFMIntegrated. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Provides details about the agent's scheduled events and their actual adherence. This export provides the number of Open minutes by date and by time for a MU for a specifiedcontact type (CT). Swoop Tow Management Provides direct support and consulting to end-users, assisting in the development of department-specific applications or reports as assigned. Agero's flexible, dynamic tools can transform the entire dispatch management experience, with powerful features including: Dispatch Algorithms Built on motor club experience, tested with the largest B2B provider in North America, configurable to your market. ADP Vista HCM. The dynamic, context-sensitive supervisor interface is purpose-built for the needs of supervisory staff, providing them with single-point access to crucial performance information and the ability to intervene when necessary.

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