Then your part of the problem to because certain people such as Matt won't start adjusting their attitude until someone pulls them into a room. "Thank you for completing the TIO's online complaint form. I recently cancelled all services (with the specified fore-notice) after nine years with Optus.

What I want to know is the $90 Broadband and Phone bundle GST inclusive? 3 is a good company. By the way, I've never either purchased or registered anythink through Optus but only mobile phone plan. Hi @usernameb, we don`t have access to customers account on this public forum. We will address your complaint as soon as possible. Has anyone else been in this situation as i have already paid it because it was due on the 27th April but i didnt get notification for it as it was on the online myaccount part. They had my name right. (That, however, did not mean that the cancellation itself was either smooth or trouble-free.) I almost feel sorry for him as working with incompetent team members can really drag you down day in day out. Matt said he'd have Brett the team leader call me, being pessimistic after so many promises and issues over the last year or so I said I really don't have a lot of faith Brett will call me, we'll see – he promised within 24 hours, this was at around 11am today. they could atleast tell u. dont call indians liars – they are humans too! The charge OPTUS BILLING PAY MY BIL MACQUARIE PAR was first reported Jan 10, 2014.

User #346072 22 posts. Went away for the weekend then out of the blue got a call on my mobile saying it was a lady from Optus & they could see the problem with the bill & within 5 minutes was told I would have a $100 credit to the account (the bill was $97.62 over charged) & they would send an email & SMS to confirm & a number to call if there were any problems, so now the problem has been fixed after all that after months of complaining. Is this a scam or a mix up?

Allowing direct debit is no different to signed blank cheque. Mid January I get billed for exactly the following, bear in mind I was not on a previous plan as the 20/40 had long run out, it was month by month and no cancellation/change fee applies:8 Jan 2010 DEBIT CARD PURCHASE OPTUS TVNET CBLE A/P MACQUARIE PA AUS 110.65, Fantastic I thought, Optus billing at it again, can't do it right 4 times in a row and now overcharging.

and the girl I called back to complete the deal confirmed it would be upgraded and working that night or "well, actually probably tomorrow".

I joined just over a month ago. cause I just filled out an online form earlier. If you really can't be bothered calling then contact one of the social media guys on whirlpool. Order update Hi xxx, Just confirming we've received your order update for your Optus nbn™ fixed Your order reference is 1xxxxxxxxA. Then saw the "discounted $90" 115 plan so rang Optus to see if we could switch but this time instead of waiting (Stupid idiot) for the next billing period, started on the 12th of March.

With billing – yes mistakes can be made but the company has to rectify them quickly & in a friendly manner. Seriously. I have just submitted my complaint to the Telecommunications Industry Ombudsman also. (connected on the 19th of April).

I can highly recommend anyone thinking of signing up to Optus or looking to continue their service to not bother with an extremely badly managed, setup and maintained team of badly trained employees.

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