I'm sorry to hear that the replacement remote doesn't seem to be functioning properly. I have an Insignia TV, model NS-46E481A13. If the problem persists, your TV will likely need repairs. The input, home, and menu buttons are unresponsive. Except my remote doesn't have any function.

All rights reserved. It's worked fine for years. This will solve most remote control issues. Reset the remote. Try removing the batteries from the remote control and check if the TV control buttons now work. THAT ONE still does not work. To ensure that the remote control is not at fault, try this: remove the batteries from your remote, press all of its buttons and install fresh batteries.

Since your TV is larger than 42" please call Geek Squad at 800-433-5778 to schedule a technician to visit your home. Section B: Checking items of the remote control (common) NOTE: Because each of these steps represents a possible solution, check the function of the remote control after completing each step.

In fact it's too light to even be a paperweight. Power, volume, arrows, and OK work. Their suggestion was to remove the batteries from the remote, press all buttons TWICE, replace the batteries, and give it a try. If it seems like it's pressing buttons by itself, it may actually be that your TV's controls are dirty. I had also contacted Insignia directly. Recently it stopped responding to the remote. I’m having the same issues with my remote. Put in fresh new batteries?2. What can I do to fix this? It may be easier to do this at the mainboard end.

Car Parts, Gadgets, & How-to's - Roadshow. Press 9-8-1. And THAT doesn't work either. Sorry, there was a problem flagging this post. © CBS Interactive Inc. All Rights Reserved. That's well inside the warranty period. I requested and received a new remote, but nothing has changed. All submitted content is subject to our.

I had purchased the certified Inisgnia remote replacement when the old remote stopped working. If the problem persists, your TV will likely need repairs.

The LED will blink blue three times to indicate that the remote was reset. Was told to factory reset using the remote app and it would fix it but now that I did I can't get passed the "Welcome" language screen because Bluetooth option won't let me pair and wifi isn't set up to use remote app. Call for service. Thank goodness.There's still an issue, though. A tech would be asked to bring a new remote to rule that out.

Thanks. I even triedthe remove battery/press buttons/replace battery approach with it and it still doesn't work. Totally wasted money buying it. Turn everything off by unplugging from power (in this case, the TV and the cable box), wait a minute, plug back, turn on, magic! 1. There should be no way that that one has a glitch. It now works. The input, home, and menu buttons are unresponsive. Make sure none of the remote buttons are jammed. I haven't bought a new remote yet. TV is about 6-8 weeks old. © 2018 Best Buy. Otherwise, I suggest giving Insignia Support a call to discuss your options. Troubleshooting your remote depends on the issue that you're having with it. To ensure that the remote control is not at fault, try this: remove the batteries from your remote, press all of its buttons and install fresh batteries. The remote may not work temporarily due to poor contact of the battery or static electricity. Have to restart to get home screen then use arrows to choose input or settings. If you believe this post is offensive or violates the. Please remember to be considerate of other members. To begin, ensure that the IR sensor on your TV is clean and unobstructed. If no good, disconnect the power from the TV, remove the back cover and locate the TV control button board. If the buttons on your Voice Remote (XR15) are still unresponsive, you may need to perform a factory reset. If you are new to the CNET Forums, please read our CNET Forums FAQ. Trying to fix this for my mom. 4. Power, volume, arrows, and OK work. 1 Reply Weird solution …

Follow this discussion and email me when there are updates. Out of warranty such a call here runs north of 150 USD which is more than a free reset or even a new remote. I have tried new batteries.

Tried a new remote?3. I can't tell you that any of these will fix it but it's what we do prior to any repair or replacement of the entire TV. I bought an official replacement, the NS-RMTSAM17.

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